New Business Senior Administrator

Utmost Group; Navan; On-site; EUR 32,000 - 46,000; Full time

Job summary

Utmost Group is seeking a New Business Administrator to ensure timely processing of new business applications across product lines for UPE. You will vet, input and dispatch documents, liaise with intermediaries and the Utmost Sales Team, and ensure compliance and high service standards.

Applicants should bring an Insurance/AML background with 1–2 years of experience, a strong customer focus, and a proven ability to improve operational processes while meeting tight deadlines.

Qualifications

• Insurance/AML background and 1–2 years experience.
• Deep understanding of risk and compliance.
• Strong customer focus with a track record of service improvements.
• Proven ability to deliver best practice in operational processes and service delivery.
• Time management and analytical skills; works under pressure.

Responsibilities

• Process New Business applications, vet and input, dispatch policy documents.
• Liaise with intermediaries, Utmost Sales Team and service providers.
• Adhere to compliance policies, identify risks and drive improvements.
• Resolve issues, enhance customer experience, propose innovations.
• Monitor performance against SLAs, end-to-end timelines, and costs.
• Handle complex HNW cases including trusts/corporates.
• Deliver tasks within agreed SLA’s; raise issues to management timely.
• Mentor and coach teammates when applicable.

Skills

Insurance/AML

Customer focus

Time management

Analytical skills

Team player

Problem solving

Process improvement

Job description

The New Business Administrator is responsible for ensuring the timely and effective day to day processing of New Business applications for UPE across the various product lines (Wealth Protection, Axa, Apex & PBs) ensuring that all work items are processed in accordance with compliance obligations and within agreed service standards.

• Application Processing: Vet and input New Business applications, ensuring policy documents are dispatched promptly.
• Stakeholder Engagement: Liaise with intermediaries, the Utmost Sales Team, and service providers to facilitate smooth operations.
• Compliance & Quality: Adhere to policies, identify risks, and maintain a continuous improvement mindset.
• Problem Solving: Use initiative to resolve issues, enhance customer experience, and propose innovative solutions.
• Performance Metrics: Monitor and improve performance based on key indicators like end-to-end timelines, first point resolution, and cost efficiency.
• Vetting & inputting New Business applications through to dispatching of policy documents
• Handling complex HNW cases including trusts/corporates
• Liaising with Intermediaries, Utmost Sales Team and Utmost service providers
• Delivery of tasks within agreed SLA’s
• Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner.
• Bring ideas and improvements to the table and operate a can-do attitude.

Required Knowledge, Skills & Behaviours:

• Insurance/AML background and a minimum of 1-2 years experience
• A deep understanding of the risk and compliance environment.
• Strong customer focus with a proven track record of implementing market-leading service improvements.
• Role holder must have a proven track record of delivering best practice in operational process and service delivery.
• Determined and focused individual with strong time management and analytical skills.
• Ability to work under pressure and to meet tight deadlines while displaying strong attention to detail.
• Ability to work in a team, to work on own initiative, to plan and organise workloads effectively to meet deadlines.
• Service focused individual.
• Role holder must be curious and ambitious, willing to propose thought provoking and innovative ideas.
• Act as a role model to the team and demonstrates the ability to mentor and coach other team members

Utmost Group is an equal opportunities employer.

Before you give us your personal information it is important that you know what your data protection rights are and how and why we use your personal information. This is set out in the Utmost International Staff Data Privacy Notice which is always available on our staff intranet or you can ask us for a copy.

Where Agency assistance is required, Utmost Ireland will engage directly with suppliers. Unsolicited CVs / profiles supplied to Utmost Ireland will not be accepted for the role.