Policyholder Services & Compliance Administrator

Utmost Group; Navan; On-site; EUR 35,000 - 55,000; Full time

Job summary

Utmost Group is seeking a PWP Servicing Administrator in Ireland to manage day-to-day processing for UPE and Wealth Protection products across IP, Wealth Protection and UPE Dublin. You will ensure compliance with group policies, regulatory requirements and SLA targets while placing the customer at the centre of your work.

You will monitor volumes, raise issues promptly, and contribute to continuous improvement, coaching junior staff and supporting strategic projects as needed.

Qualifications

• Knowledge of financial services operations is a plus.
• Attention to AML and data protection guidelines is expected.
• Ability to work with multiple stakeholders including sales, clients and intermediaries.

Responsibilities

• Ensure timely processing of day-to-day activity for UPE and UW across product lines.
• Maintain service standards and compliance with group policies.
• Provide excellent policyholder administration and client service.
• Highlight and report any SLA breaches and escalations to management.
• Support onboarding of new starters and share knowledge within the team.

Job description

Utmost Group is seeking a PWP Servicing Administrator in Ireland to manage day-to-day processing for UPE and Wealth Protection products across IP, Wealth Protection and UPE Dublin. You will ensure compliance with group policies, regulatory requirements and SLA targets while placing the customer at the centre of your work.

You will monitor volumes, raise issues promptly, and contribute to continuous improvement, coaching junior staff and supporting strategic projects as needed.