New Business Operations Specialist

Utmost Group; Navan; On-site; EUR 32,000 - 46,000; Full time

Job summary

Utmost Group is seeking a New Business Administrator to ensure timely processing of new business applications across product lines for UPE. You will vet, input and dispatch documents, liaise with intermediaries and the Utmost Sales Team, and ensure compliance and high service standards.

Applicants should bring an Insurance/AML background with 1–2 years of experience, a strong customer focus, and a proven ability to improve operational processes while meeting tight deadlines.

Qualifications

• Insurance/AML background and 1–2 years experience.
• Deep understanding of risk and compliance.
• Strong customer focus with a track record of service improvements.
• Proven ability to deliver best practice in operational processes and service delivery.
• Time management and analytical skills; works under pressure.

Responsibilities

• Process New Business applications, vet and input, dispatch policy documents.
• Liaise with intermediaries, Utmost Sales Team and service providers.
• Adhere to compliance policies, identify risks and drive improvements.
• Resolve issues, enhance customer experience, propose innovations.
• Monitor performance against SLAs, end-to-end timelines, and costs.
• Handle complex HNW cases including trusts/corporates.
• Deliver tasks within agreed SLA’s; raise issues to management timely.
• Mentor and coach teammates when applicable.

Skills

Insurance/AML

Customer focus

Time management

Analytical skills

Team player

Problem solving

Process improvement

Job description

Utmost Group is seeking a New Business Administrator to ensure timely processing of new business applications across product lines for UPE. You will vet, input and dispatch documents, liaise with intermediaries and the Utmost Sales Team, and ensure compliance and high service standards.

Applicants should bring an Insurance/AML background with 1–2 years of experience, a strong customer focus, and a proven ability to improve operational processes while meeting tight deadlines.