Investment Dealing Administrator

Utmost Group; Navan; On-site; EUR 25,000 - 40,000; Full time

Job summary

Utmost Group in Ireland seeks an Administrator to deliver Dealing processing and client support with accuracy and timeliness.

The role covers a broad range of financial instruments, including Unit Trusts and Direct Equities, with emphasis on risk controls, compliance, and smooth workflow across dealing activities.

You will work with internal stakeholders, monitor processing times, and contribute to continuous improvement while upholding Utmost values and data protection standards.

Responsibilities

• Input and verify validity and requirements of instructions and that these are issued by the appropriate level of approved authority.
• Process a broad range of financial instruments.
• Client cash management.
• Monitor Monetary Exchange movements and conduct required currency transfers to minimise exposure.
• Competent in the use of the various external Banking systems.
• Deal with issues and the effective resolution of any complaints.
• Escalate client issues in accordance with laid down procedure and best practice to ensure timely resolution and dealt with sensitivity and professionalism.
• Ensure adherence with processing instructions within target time scales and investigate/resolve any delays.
• Error free processing of instructions within planned timescales.
• Timely and accurate feedback to all relevant parties.
• Ensure all process maps and procedures are current.
• Productivity standards established and monitored for all key processes.
• Escalation of errors/incidents to Senior Administrator/Team Leader.
• Statistics and KPI reporting
• Conversant with planned requirements for Portfolio bond and Externally Managed Custodian service and assist in the implementation of required business level activities including introduction of new products.
• Appropriate liaison and representation in a factual, professional level with all 'Stakeholders' including plan holder facing departments, internal support activities, Plan holders, Brokers, 'IFA's, Custodian, Internal Committees and Fund Managers.
• Share ideas for improvement to provide an enthusiastic service.
• To ensure that own behaviours align to the Utmost values.
• Define and pursue own personal development plan.
• Identify areas for potential process improvements with the aim of improving efficiency and client service while also reducing manual effort and risk within the Dealing functionality.
• Assist in the implementation of key projects to improve quality and productivity.
• Workflow supports across all products.
• Definition and implementation of key process changes in pursuit of increased plan holder satisfaction.
• Commitment to achieve planned changes.
• Client centric ethos at all times.
• Embed effective risk management within the Dealing function, proactively clearing all assurance actions (internal audit, risk related actions etc.) in a timely manner and that no significant breaches of control over and above those identified in the self-assessment process.
• To perform other job-related roles and duties as and when required by management for the effective running of the department.
• Willingness to accept such requests and perform them to the best of their ability in a timely fashion.
• To keep knowledge and skills updated and develop self to meet current and future business requirements and own aspirations.

Job description

The Administrator role will be required to provide a Dealing capability that meets planned activity levels and client needs, meeting and/or exceeding agreed standards. It is critical to provide these services against strict timetables and be error free.

Key Responsibilities:

Delivery of Dealing activity:

• To provide a Dealing capability that meets planned activity levels and client needs, meeting and/or exceeding agreed standards. It is critical to provide these services against strict timetables and be error free.
• Scope of service relates to a diverse book of Financial Instruments including Unit Trusts, Direct Equities, Structured products, Fixed Government Securities and Externally Managed Portfolios across all business lines.

Dealing Processing:

• Input and verify validity and requirements of instructions and that these are issued by the appropriate level of approved authority.
• Process a broad range of financial instruments.
• Client cash management.
• Monitor Monetary Exchange movements and conduct required currency transfers to minimise exposure.
• Competent in the use of the various external Banking systems.
• Deal with issues and the effective resolution of any complaints.
• Escalate client issues in accordance with laid down procedure and best practice to ensure timely resolution and dealt with sensitivity and professionalism.
• Ensure adherence with processing instructions within target time scales and investigate/resolve any delays.
• Error free processing of instructions within planned timescales.
• Timely and accurate feedback to all relevant parties.
• Ensure all process maps and procedures are current.
• Productivity standards established and monitored for all key processes.
• Escalation of errors/incidents to Senior Administrator/Team Leader.
• Statistics and KPI reporting

Planning & Development:

• Conversant with planned requirements for Portfolio bond and Externally Managed Custodian service and assist in the implementation of required business level activities including introduction of new products.
• Appropriate liaison and representation in a factual, professional level with all "Stakeholders" including plan holder facing departments, internal support activities, Plan holders, Brokers, "IFA"s, Custodian, Internal Committees and Fund Managers.
• Share ideas for improvement to provide an enthusiastic service.
• To ensure that own behaviours align to the Utmost values.
• Define and pursue own personal development plan.

Project Implementation and Productivity Improvements:

• Identify areas for potential process improvements with the aim of improving efficiency and client service while also reducing manual effort and risk within the Dealing functionality.
• Assist in the implementation of key projects to improve quality and productivity.
• Workflow supports across all products.
• Definition and implementation of key process changes in pursuit of increased plan holder satisfaction.
• Commitment to achieve planned changes.
• Client centric ethos at all times.
• Embed effective risk management within the Dealing function, proactively clearing all assurance actions (internal audit, risk related actions etc.) in a timely manner and that no significant breaches of control over and above those identified in the self-assessment process.

Other Related duties:

• To perform other job-related roles and duties as and when required by management for the effective running of the department. Willingness to accept such requests and perform them to the best of their ability in a timely fashion.
• To keep knowledge and skills updated and develop self to meet current and future business requirements and own aspirations.

Utmost Group is an equal opportunities employer.

Before you give us your personal information it is important that you know what your data protection rights are and how and why we use your personal information. This is set out in the Utmost International Staff Data Privacy Notice which is always available on our staff intranet or you can ask us for a copy.

Where Agency assistance is required, Utmost Ireland will engage directly with suppliers. Unsolicited CVs / profiles supplied to Utmost Ireland will not be accepted for the role.