Senior Administrator, Corporate Actions

Utmost Group; Navan; On-site; EUR 55,000 - 75,000; Full time

Job summary

Utmost Group in Ireland seeks a Senior Administrator to lead Corporate Actions capability, delivering accurate service within strict timeframes for a diverse client book.

You will liaise with plan holders, brokers, fund managers and internal teams, drive process improvements, manage risk, and mentor staff to meet challenging targets and maintain best practices.

Qualifications

• Senior Administrator level experience in the Finance Sector.
• Proven track record in Investment Operations process delivery.
• Proven change agility.

Responsibilities

• Deliver a Corporate Actions capability to action changes to underlying fund assets within planned timeframes and with accuracy.
• Liaise with stakeholders including plan holders, brokers, fund managers, IFA’s and custodians to ensure clear communications.
• Monitor distressed assets and provide reporting to escalate risks.
• Lead re-registration and accurate cash/dividend processing across products.
• Embed risk management and ensure timely resolution of issues and controls.

Skills

Analytical

Communication

Job description

Actively deliver a Corporate Actions capability that meets planned activity levels and client needs, meeting &/or exceeding the agreed standards. It is critical to provide these services against strict timetables and with minimal errors.

Scope of service relates to a diverse book of Financial Instruments including Unit Trusts, Direct Equities, Structured products, Fixed Government Securities and Externally Managed Portfolios across all business line's.

Planning & Development:

• Conversant with planned requirements for Corporate Action service and assist in the implementation of required business level activities including introduction of new products.
• Appropriate liaison and representation in a factual, professional level with all “Stakeholders” including plan holder facing departments, internal support activities, Plan holders, Brokers, “IFA’s”, Custodian, Internal Committees and Fund Managers.

Corporate Action Processes:

• Provide a Corporate Actions capability to ensure changes to underlying Fund assets are actioned professionally and within appropriate timeframes.
• Distressed Asset monitoring and reporting.
• Provide a Re-Registration Service to match or exceed plan holder requirements.
• Ensure timely and accurate application of Cash and Reinvest Dividends to financial instruments held on behalf of plan holders.
• Income accounts reconciliations completed to identify and resolve any break within agreed timeframe.
• Dividend accruals.
• Competent in the use of the various external Banking systems.
• Deal with complex issues and the effective resolution of any complaints.
• Escalate client issues in accordance with laid down procedure and best practice to ensure timely resolution and dealt with sensitivity and professionalism.
• Adherence to processing instructions within target time scales and investigate/resolve any delays.
• Timely and accurate processing of instructions within planned timescales and with minimal errors.
• Timely and accurate feedback to all relevant parties.
• Ensure all process maps and procedures are current.
• Productivity standards established and monitored for all key processes.
• Flag cash flow variances immediately to management.
• Escalation of errors/incidents to management.
• Statistics and KPI reporting.

Leadership, Development and Management of Staff:

• To support team members and to achieve challenging performance targets, providing encouragement and guidance when needed.
• Align own behaviours to the Utmost values.
• Define and pursue own personal development plan.
• To act as a role model and mentor.

Project Implementation and Productivity Improvements:

• Identify areas for potential process improvements with the aim of improving efficiency and client service while also reducing manual effort and risk within the Corporate Actions functionality.
• Assist in the implementation of key projects to improve quality and productivity.
• Platform migrations across all products.
• Workflow supports across all products.
• Definition and implementation of key process changes in pursuit of increased plan holder satisfaction.
• Commitment to achieve planned changes.
• Client centric ethos at all times.
• Embed effective risk management within your function, clearing all assurance actions (internal audit, risk related actions etc.) in a timely manner and that no significant breaches of control over and above the self-assessment process.

Other Related Duties:

• Conduct the role of responsible authorised signatory as per the mandate given when added to the authorised signatory list.
• To perform other job-related roles and duties as and when required by management for the effective running of the department. Willingness to accept such requests and perform them to the best of their ability in a timely fashion.
• To keep knowledge and skills updated and develop self to meet current and future business requirements and own aspirations.

Knowledge:

• Proven experience at Senior Administrator level within the Finance Sector.
• Role holder must have a proven track record of delivering and maintain best practice in Investment Operations process and service delivery.
• Role holder must have a proven track record of change agility.

Skills:

• Role holder must possess strong analytical and problem-solving skills.
• Role holder must have excellent communication, influencing and negotiating skills.

Behaviours:

• Role holder must be curious and ambitious to improve customer experience.
• Ability to define activity trends and appropriate and innovative solutions.
• Can absorb complex technical information and communicate effectively at all levels to both technical and non-technical audiences.
• Ability to solve complex problems involving issues of principle, commercial and legal considerations.
• Systematically collate and link information from different sources to identify patterns, trends and solutions.
• Risks identified and appropriate solutions analysed, proposed and implemented.
• Enable team members to deliver results by providing an appropriate mix of consultation, support and direction matched to individual needs.

Utmost Group is an equal opportunities employer.

Before you give us your personal information it is important that you know what your data protection rights are and how and why we use your personal information. This is set out in the Utmost International Staff Data Privacy Notice which is always available on our staff intranet or you can ask us for a copy.

Where Agency assistance is required, Utmost Ireland will engage directly with suppliers. Unsolicited CVs / profiles supplied to Utmost Ireland will not be accepted for the role.