New Business Administrator

Aviva plc; Dublin; Hybrid; EUR 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Generous pension contributions

Annual performance bonus

Health & dental insurance

Share Plan and Save As You Earn

Cycle to work

Parental and carer’s leave

Career progression opportunities

Job summary

Aviva plc in Dublin is seeking an organized administrator to join the New Business Team. You will manage incoming applications, support service commitments, and help ensure regulatory responsibilities are met while delivering a smooth customer and broker experience.

This role emphasizes ownership of tasks, accuracy in processing, and collaboration with internal and external partners. We offer a supportive, high-performing environment and a commitment to career development within financial

Qualifications

• Experience providing administrative support in a regulated environment.
• Ability to manage high volumes with accuracy.
• Strong communication and relationship-building skills.
• Comfortable learning new systems and processes.
• Proactive, customer-focused approach.

Responsibilities

• Process new business applications and support delivery against service commitments.
• Maintain the shared mailbox and workflow for smooth team operations.
• Support compliance by accurately recording errors and risk events.
• Collaborate with internal teams and external partners to resolve queries efficiently.
• Deliver a positive, professional customer experience in every interaction.

Skills

Attention to detail

Customer focus

Adaptability

Regulatory experience

Communication

Job description

We're looking for someone who enjoys supporting administrative tasks and helping teams deliver great outcomes. You'll join our New Business Team, managing incoming applications and helping us meet our regulatory responsibilities. Your work will support a smooth experience for customers and brokers, ensuring processes run efficiently and accurately. You'll take ownership of your tasks and play a key role in keeping our service compliant, customer-focused, and continuously improving. This is an excellent opportunity to build your career in financial services within a supportive, high-performing team.

Duties & Responsibilities

• Process new business applications and support delivery against service commitments
• Maintain the shared mailbox and workflow to ensure smooth team operations
• Support compliance requirements, accurately recording errors and risk events
• Collaborate with internal teams and external partners to resolve queries efficiently
• Deliver a positive, professional customer experience in every interaction

Skills & Experience

• Ability to manage high volumes of work while maintaining accuracy and attention to detail
• Strong customer focus with a positive, solution-oriented mindset
• Comfortable learning new systems and adapting to changing processes
• Experience working in a structured, process-driven or regulated environment
• Clear communication skills with the ability to build strong working relationships

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave;take a lookthrough some of our employee benefits!

The expected pay for this role will be €28,000 and salary offered willcommensurate with candidate'slevel of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of25 daysplus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of ourAviva Communitiesand use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We're deeply invested in our people,our total reward packagehas so much to offer.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.