Multilingual Client Support Specialist (French/German)

Merantix

Dublin

On-site

EUR 36,000 - 48,000

Full time

10 days ago

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Job summary

Autodesk in Dublin, Ireland, seeks a Client Services Specialist to provide frontline support to customers and partners, resolving access, licensing, and account issues. You will engage via phone, chat, and email, delivering a high-quality experience and educating users through training and self-service resources.

Responsibilities include troubleshooting, cross-functional collaboration, and knowledge-base contributions, with in-person onboarding possible.

Qualifications

BSc or MSc graduate with 0–4 years of professional experience.
Experience using a CRM system.
Willingness to work flexible shifts/overtime, shift starts at 7:00 AM.
Fluent in French or German and English.

Responsibilities

Provide frontline support to Autodesk customers and partners across multi-channel (phone, chat, email).
Troubleshoot product access, licensing, account, and order-related issues.
Ensure access to purchased software via internal systems and remote tools.
Deliver a high-quality, solution-focused customer experience.
Educate customers through training sessions, onboarding, webinars, and self-service guidance.
Act as SME on Autodesk policies and tools and support cross-functional collaboration.
Contribute to knowledge base and suggest process improvements.
Maintain professionalism and adaptability in a fast-paced environment.