Multilingual Client Services Specialist - Global Support

Autodesk; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Autodesk is seeking a Client Services Specialist in Ireland to provide frontline support to customers and partners, resolving product access, licensing, and account issues. You will deliver a high-quality customer experience through effective communication and collaboration in a fast-paced environment.

Responsibilities include multi-channel support, troubleshooting access and licensing, and educating customers via training sessions and webinars.

Qualifications

• Good communication and interpersonal skills across multiple channels.
• Strong problem-solving abilities with a customer-first mindset.
• Fluent in English and French or German (additional English required).

Responsibilities

• Provide multi-channel support (phone, chat, email) to customers and partners.
• Troubleshoot access, licensing, account, and order issues; resolve promptly.
• Ensure access to purchased software using internal systems and remote tools.
• Deliver a high-quality, solution-focused customer experience.
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance.
• Act as a subject matter expert on Autodesk policies, processes, and tools.
• Support partner enablement and collaborate cross-functionally to resolve issues.
• Contribute to knowledge base content and suggest process improvements.
• Maintain professionalism and adaptability in a fast-paced environment.

Skills

Strong communication

Problem solving

Multilingual: English + French or/Germ

Education

BSc or MSc

Tools

CRM system (Salesforce)

Job description

Autodesk is seeking a Client Services Specialist in Ireland to provide frontline support to customers and partners, resolving product access, licensing, and account issues. You will deliver a high-quality customer experience through effective communication and collaboration in a fast-paced environment.

Responsibilities include multi-channel support, troubleshooting access and licensing, and educating customers via training sessions and webinars.