Client Services Specialist, German speaker

Autodesk, Inc.; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Autodesk, Inc. in Ireland (Dublin) seeks a Client Services Specialist fluent in German to join our EMEA support team.

You will provide frontline assistance to customers and partners, resolve access, licensing and account issues, and guide them through onboarding and training sessions. You will use Salesforce and other CRM tools, communicate clearly across multi-channel support, handle multiple priorities, and collaborate with Sales to improve processes.

Qualifications

• BSc or MSc graduate with 0–4 years of professional experience.
• Experience using a CRM system (Salesforce preferred).
• Willingness to work flexible shifts and overtime (start times around 7:00 AM).
• German or English fluency (other languages an advantage).

Responsibilities

• Provide multi-channel support (phone, chat, email) to customers and partners.
• Troubleshoot access, licensing, account, and order-related issues; ensure timely resolution.
• Educate customers via onboarding, training, webinars, and self-service guidance.
• Act as SME on Autodesk policies and tools; assist partner enablement and cross-functional collaboration.

Skills

German language

English language

CRM experience

Education

Bachelor's or Master's degree

Tools

Salesforce

Job description

## Client Services Specialist, German speakerApply: EMEA - Ireland - Dublin - Windmill: EMEA - Spain - Barcelona - Tower B2: Full time: Posted Today: 26WD100488**Job Requisition ID #** 26WD100488**Position Overview**As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment.Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries? Bring your skills to our team — apply today!**Responsibilities*** Provide multi-channel support (phone, chat, email) to customers and partners* Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution* Ensure access to purchased software using internal systems and remote tools* Deliver a high-quality, solution-focused customer experience* Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance* Act as a subject matter expert on Autodesk policies, processes, and tools* Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues* Contribute to knowledge base content and recommend process improvements* Maintain professionalism and adaptability in a fast-paced environment**Minimum Qualifications*** BSc or MSc graduate with 0–4 years of professional experience* Experience using a CRM system* Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)* French or German fluent speaker and English fluent speaker**Preferred Qualifications*** Italian or Spanish, plus other language skills are an advantage* Strong verbal and written communication skills* Experience using a CRM system; Salesforce preferred* Experience in a customer service or support environment with strong problem-solving skills* Ability to manage multiple priorities in a dynamic, fast-paced environment #LI-MM2****Learn More**** **About Autodesk**Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! **Salary transparency** **Belonging** We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: **https://www.autodesk.com/company/global-belonging** **In-Person Onboarding and Identity Verification**This role may require in-person onboarding and/or in-person ID verification.