Care Advisor - Italian

Allianz; Dublin; Hybrid; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

LinkedIn Learning / learning & dev

Performance bonus

Hybrid working environment

Public transportation subsidy

Discouts on Allianz Partners products

Modern offices

Job summary

Allianz Partners is seeking Care Advisors in Ireland to support customers in multiple languages as the first point of contact. You will coordinate interdepartmental work, maintain high service levels, and continuously improve processes while working in a hybrid environment.

Responsibilities include handling queries on cover and claims, hospitalisation, and complaints, with strong emphasis on data privacy and efficient communication.

Qualifications

• Experience in a customer focused role.
• Previous call centre experience would be beneficial.
• Fluency in English and Italian.
• Strong Microsoft Office skills.

Responsibilities

• Respond to queries regarding cover, claims, hospitalisation, complaints.
• Maintain service standards with a 24-hour turnaround for written responses.
• Multi-task daily workload and follow up on cases.
• Develop extensive product knowledge to provide timely, accurate information to clients.
• Coordinate hospital admissions, evacuations, repatriations and other cases with the in-house medical team.
• Ensure outstanding customer service and client retention.
• Strengthen data management practices to protect customer information.
• Work in an environment shaped by AI, analytics and cloud tools with data governance.

Skills

Customer focus

Call centre

Pressure handling

MS Office

Job description

What You DoOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

What You DoOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Your Key Responsibilities

• Responding to queries regarding cover, claims, hospitalisation, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retentio
• Data Management: Strengthening data management practices could ensure that customer information is handled securely and efficiently, aligning with industry best practices for data protection and privacy.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What You Bring

• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call centre environment would be beneficial.
• Experience working in pressurized environment with tight deadlines.
• Strong Knowledge of Microsoft Office ( Excel, Word).
• Applicants must be flexible to work within our rotating shift patterns, including nights and weekends
• Valid EU work permit with the ability to work full time year round.
• Fluency in English and second language (Italian).

What We Offer

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
• Discouts on Allianz Partners products
• Modern Offices

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let\'s care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.