MSP IT Support Engineer, Cloud & Security (Hybrid)

MCS Group | Your Specialist Recruitment Consultancy; Dublin; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Subsidised gym membership

On-site parking

Company events

Job summary

MCS Group | Your Specialist Recruitment Consultancy seeks an IT Support Specialist in Dublin. The role is hybrid (3 days in person) with travel to client sites, handling remote and on-site support for MS 365, Azure, networking and security.

You will manage service requests, support cloud and infrastructure projects, and become the main technical contact for clients. Experience with SonicWall, Defender suites and Intune is preferred.

Qualifications

• Three years’ MSP experience.
• Hands-on with Microsoft 365, Azure, Entra ID and Windows Server.
• Experience supporting Windows 10/11 devices.
• Networking experience with SonicWall firewalls.
• Experience with Defender for Endpoint & Defender for Office 365.
• Full clean Category B driving licence & access to a car.
• Stamp 4/EU Citizenship required, sponsorship not provided.

Responsibilities

• Provide remote and on-site IT support to clients.
• Act as first point of contact for technical queries.
• Manage service requests and open tickets, with escalation as needed.
• Communicate technical guidance clearly to clients and end users.
• Maintain and improve client infrastructure across MS 365, Azure, networking and security.
• Support cloud migrations from on-prem environments.
• Configure Azure virtual servers, site-to-site VPNs and Azure SQL databases.
• Support Microsoft Entra ID, Microsoft Intune and SharePoint deployments.
• Roll out Defender for Endpoint and Defender for Office 365.
• Manage warranty renewals for critical client equipment.

Skills

Client communication

Troubleshooting

Ticket management

Stakeholder management

Education

Degree in Computer Science or related field

Tools

Microsoft 365

Azure

Entra ID

Windows Server

SonicWall

Job description

MCS Group | Your Specialist Recruitment Consultancy seeks an IT Support Specialist in Dublin. The role is hybrid (3 days in person) with travel to client sites, handling remote and on-site support for MS 365, Azure, networking and security.

You will manage service requests, support cloud and infrastructure projects, and become the main technical contact for clients. Experience with SonicWall, Defender suites and Intune is preferred.