MSK CoRE Support Administrator – Hybrid Contract

VHI; Dún Laoghaire-Rathdown; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Pension

Health insurance for you and your/fam

Income protection

Sports and social club

Job summary

VHI in Carrickmines, Dublin 18, is seeking an organised MSK CoRE Support Team Administrator for a 12-month fixed-term contract in a hybrid role. You will support patients, physiotherapy network members and clinical providers with excellent service and precise administrative work.

This role operates on a 5-day roster, Monday to Friday, focusing on accuracy, confidentiality and KPI-driven performance within the MSK pathway.

Qualifications

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.
• Previous experience in a call centre environment would be advantageous.
• Demonstrate alignment with Vhi Values.

Responsibilities

• Provide an excellent level of customer service to patients.
• Conduct all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc.
• Enter accurate information and maintain electronic patient files.
• Meeting targets and following SOPs relevant to the role.
• Escalating issues as required to line manager.
• Managing patient and provider communications in an effective manner and navigating patients in accordance with the appropriate pathways.
• Correspond with the relevant Vhi 360 Clinic/External Physiotherapy provider regarding patient queries in a timely manner.
• Organise and book patient appointments & advise of MSK Pathway entitlements and eligibility.
• Manage and prioritise workload to meet KPIs.
• Collect payment and issue receipts for payments where appropriate.
• Issue invoices for services delivered and perform cash reconciliation.
• Deal with patient queries and distribute to team members as needed.
• Internal management of patient results to ensure correct recording and signing off by clinicians.
• Issue correspondence to third party providers, GP’s etc.
• Manage complaints following the Complaints Procedure.
• Provide support for clinical staff as required.
• Adhere to patient confidentiality and company policies.

Skills

Customer service

Communication

Attention to detail

IT skills

MS Office

Organising

Education

Experience in an administrative role

Tools

MS Word

Excel

Outlook

Job description

VHI in Carrickmines, Dublin 18, is seeking an organised MSK CoRE Support Team Administrator for a 12-month fixed-term contract in a hybrid role. You will support patients, physiotherapy network members and clinical providers with excellent service and precise administrative work.

This role operates on a 5-day roster, Monday to Friday, focusing on accuracy, confidentiality and KPI-driven performance within the MSK pathway.