Administrator - MSK CoRE Support Team

VHI; Dún Laoghaire-Rathdown; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Pension

Health insurance for you and your/fam

Income protection

Sports and social club

Job summary

VHI in Carrickmines, Dublin 18, is seeking an organised MSK CoRE Support Team Administrator for a 12-month fixed-term contract in a hybrid role. You will support patients, physiotherapy network members and clinical providers with excellent service and precise administrative work.

This role operates on a 5-day roster, Monday to Friday, focusing on accuracy, confidentiality and KPI-driven performance within the MSK pathway.

Qualifications

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.
• Previous experience in a call centre environment would be advantageous.
• Demonstrate alignment with Vhi Values.

Responsibilities

• Provide an excellent level of customer service to patients.
• Conduct all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc.
• Enter accurate information and maintain electronic patient files.
• Meeting targets and following SOPs relevant to the role.
• Escalating issues as required to line manager.
• Managing patient and provider communications in an effective manner and navigating patients in accordance with the appropriate pathways.
• Correspond with the relevant Vhi 360 Clinic/External Physiotherapy provider regarding patient queries in a timely manner.
• Organise and book patient appointments & advise of MSK Pathway entitlements and eligibility.
• Manage and prioritise workload to meet KPIs.
• Collect payment and issue receipts for payments where appropriate.
• Issue invoices for services delivered and perform cash reconciliation.
• Deal with patient queries and distribute to team members as needed.
• Internal management of patient results to ensure correct recording and signing off by clinicians.
• Issue correspondence to third party providers, GP’s etc.
• Manage complaints following the Complaints Procedure.
• Provide support for clinical staff as required.
• Adhere to patient confidentiality and company policies.

Skills

Customer service

Communication

Attention to detail

IT skills

MS Office

Organising

Education

Experience in an administrative role

Tools

MS Word

Excel

Outlook

Job description

Administrator - MSK CoRE Support Team (MSK110326)

Job Type

Contract

Remote Work Option

Hybrid

Category

Primary Care

Location

Carrickmines, County Dublin, Ireland

Role Title: MSK CoRE Support Team Administrator

Location: Carrickmines,Dublin 18 (Hybrid)

Contract:Fixed Term (12 months), Full Time

At Vhi, we're transforming how patients access musculoskeletal (MSK) care, and we're looking for a highly organised and customer-focused MSK CoRE Support Team Administrator to play a key role in that journey. Based in Carrickmines in a hybrid working model, this 12-month fixed-term opportunity places you at the heart of an innovative care pathway, supporting patients, physiotherapy network members, and clinical providers with exceptional service and administrative expertise. Working as part of a 5-day roster (Monday to Friday), If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering a first-class experience, we'd love to hear from you.

Benefits:

• Competitive salary
• Pension
• Health insurance for you and your family
• Income protection in the event of illness
• Sports and social club

What will you do:

• Provide an excellent level of customer service to patients.
• Conduct all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc.
• Enter accurate information and maintain electronic patient files.
• Meeting targets and following SOPs relevant to the role.
• Escalating issues as required to line manager.
• Managing patient and provider communications in an effective manner and navigating patients in accordance with the appropriate pathways.
• Correspond with the relevant Vhi 360 Clinic/External Physiotherapy provider /Surgical or Non-surgical provider regarding any patient queries in a timely manner.
• Organise and book patient appointments & advise of terms re MSK Pathway entitlements and eligibility.
• Manage and prioritise workload in a way that contributes to meeting KPIs
• If and where appropriate, collect payment and issue receipts for payments received, avoiding bad debts where at all possible.
• If and where appropriate, issue invoices for services delivered and perform daily cash reconciliation.
• Deal with all patient queries, Physio Network and other relevant third‑party queries and/or distribute to other team members where appropriate.
• Internal management of patient results to ensure correct recording, sign‑off by clinicians and filing.
• Issue necessary correspondence to third party providers, GP’s etc.
• Manage complaints received at source in line with Complaints Procedure
• Provide support for clinical staff as required.
• Adhere to patient confidentiality at all times in line with our Patient confidentiality policy.
• Play a role in maintaining Accreditation standards and adhering to all relevant company policies and procedures, such as Health & Safety, Risk Management, etc.
• Other related duties as outlined by the Service Manager.

What will you need to be successful:

Education & Knowledge:

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.
• Previous experience in a call centre environment would be advantageous.
• Demonstrate alignment with Vhi Values.

Skills and Abilities:

• Patient/customer focused and demonstrating the related skills.
• Excellent communication skills in person, on the phone or in writing.
• Excellent interpersonal skills.
• Strong focus on accuracy and attention to detail.
• Excellent IT skills – MS Word, Excel and Outlook in particular.
• Excellent planning and organising skills.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives.

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact , and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer.

This service isdelivered and maintained by Candidate Manager on behalf of VHI.