Enhanced Primary Care Administrator

VHI; Dún Laoghaire-Rathdown; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Vhi Health & Wellbeing DAC in Carrickmines, Dublin 18, is seeking an Enhanced Primary Care Administrator for a full-time fixed-term contract (1 year) to support the Enhanced Primary Care activity in our Carrickmines Clinic. You will be the first point of contact, handle appointments, registrations and billing, and work across the clinic with clinicians and admin colleagues.

The role requires at least 1 year in an administrative role, strong IT skills (Word, Excel, Outlook) and excellent

Competenze

• Minimum 1 year experience in an administrative role.
• Experience in a customer-facing environment is essential.
• Good IT skills with MS Word, Excel and Outlook; ability to learn new systems.

Mansioni

• Deliver high standard of customer service as first point of contact.
• Manage patient appointments, inquiries, correspondence and records.
• Coordinate registration, clinic flow and results administration.
• Process payments, invoices and daily cash reconciliations.
• Respond to patient queries and escalate issues as needed.
• Provide administrative support to Site Manager and clinicians.
• Maintain a clean, professional reception area and ensure confidentiality.

Conoscenze

Administrative experience

Customer service

Healthcare setting experience

Strumenti

MS Word

Excel

Outlook

Descrizione del lavoro

Enhanced Primary Care Administrator (ENH102926)

Job Type

Contract - Fixed Term

Category

Primary Care

Location

Carrickmines, County Dublin, Ireland

Role Title: Enhanced Primary Care Administrator

Location: Carrickmines, Dublin 18

Contract: Fixed Term (1 year), Full Time

Vhi Health & Wellbeing DAC is currently recruiting for the position of an administrator for full time (1 year) fixed term contract in our Enhanced Primary Care activity in our Carrickmines Clinic (this includes Paediatrics, Women’s Health, Physiotherapy, Positive Mind and Health Coaching).

Reporting to the Site Manager and working across a 6-day roster, you will play a key role in delivering an exceptional patient experience by providing high-quality administrative support and outstanding customer service. This role offers the opportunity to work as part of a dedicated and collaborative team, supporting both patients and colleagues in a fast-paced clinical environment.

Our clinic is currently open Monday to Friday from 07:45am to 20:15pm and on Saturday from 7.45am to 18:00pm so we need applicants to be available during these hours.

What will you do:

• Deliver a high standard of customer service and act as a professional and welcoming first point of contact for patients attending the clinic.
• Manage patient appointments, enquiries, correspondence, and records, ensuring all information is processed accurately, efficiently, and in line with confidentiality requirements.
• Coordinate patient registration, clinic flow, and results administration to support the smooth and effective operation of the service.
• Process payments, invoices, and daily cash reconciliations, maintaining accurate financial records and supporting revenue collection processes.
• Respond to patient queries and complaints in a professional manner, resolving issues where possible and escalating as appropriate.
• Provide comprehensive administrative support to the Site Manager, administration colleagues, clinicians and the wider clinic team to ensure the delivery of high-quality patient care.
• Maintain a clean, organised, and professional reception environment that reflects Vhi's commitment to excellence in customer service.
• Adhere to all company policies, procedures, accreditation standards, and governance requirements, including patient confidentiality, risk management, and health and safety.
• Contribute to the continuous improvement of clinic processes and support the efficient day-to-day running of the clinic's administrative functions.
• Other related duties as outlined by the Site Manager.

What will you need to be successful:

• Minimum 1 year experience in an administrative role. Experience in a customer-facing role or the ability to demonstrate capability in a customer-facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.
• Patient/customer focused and demonstrating the related skills. Excellent communication skills in person, on the phone and in writing.
• Strong focus on accuracy and attention to detail.
• Good IT skills – MS Word, Excel and Outlook in particular. Ability to learn different Patient Administration and Billing systems.
• Demonstrate alignment with the Vhi Values.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives.

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact , and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer.

This service isdelivered and maintained by Candidate Manager on behalf of VHI.