Enhanced Primary Care Admin - Patient Experience Lead

VHI; Dún Laoghaire-Rathdown; On-site; EUR 32,000 - 42,000; Full time

Job summary

Vhi Health & Wellbeing DAC in Carrickmines, Dublin 18, is seeking an Enhanced Primary Care Administrator for a full-time fixed-term contract (1 year) to support the Enhanced Primary Care activity in our Carrickmines Clinic. You will be the first point of contact, handle appointments, registrations and billing, and work across the clinic with clinicians and admin colleagues.

The role requires at least 1 year in an administrative role, strong IT skills (Word, Excel, Outlook) and excellent

Qualifications

• Minimum 1 year experience in an administrative role.
• Experience in a customer-facing environment is essential.
• Good IT skills with MS Word, Excel and Outlook; ability to learn new systems.

Responsibilities

• Deliver high standard of customer service as first point of contact.
• Manage patient appointments, inquiries, correspondence and records.
• Coordinate registration, clinic flow and results administration.
• Process payments, invoices and daily cash reconciliations.
• Respond to patient queries and escalate issues as needed.
• Provide administrative support to Site Manager and clinicians.
• Maintain a clean, professional reception area and ensure confidentiality.

Skills

Administrative experience

Customer service

Healthcare setting experience

Tools

MS Word

Excel

Outlook

Job description

Vhi Health & Wellbeing DAC in Carrickmines, Dublin 18, is seeking an Enhanced Primary Care Administrator for a full-time fixed-term contract (1 year) to support the Enhanced Primary Care activity in our Carrickmines Clinic. You will be the first point of contact, handle appointments, registrations and billing, and work across the clinic with clinicians and admin colleagues.

The role requires at least 1 year in an administrative role, strong IT skills (Word, Excel, Outlook) and excellent