Motor Administration Specialist

Sedgwick; Ireland; Remote; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave

Pension contribution

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dubl

Discounted onsite Montessori (Dublin 4

EAP – Employee Assistance Programme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Flexible and hybrid working

Wellbeing initiatives

Job summary

Sedgwick Ireland is seeking a Motor Administration Specialist to manage damage collections and respond to queries, ensuring timely payments while maintaining accurate records.

You will work with the damage collections team and FNOL Contacts, coordinating with rental locations, insurers, and customers to support recovery of damage costs.

The role is a fixed-term 12-month contract with remote working in Ireland and a competitive salary plus benefits including pension and wellbeing initiatives.

Qualifications

• Customer service-focused with professional service delivery.
• Experience in an office or administrative environment.
• Experience using claims or business management systems.
• Excellent written and verbal communication.
• Attention to detail and accuracy in processing claims.
• Organised and able to manage multiple tasks.
• Ability to prioritise workloads and meet deadlines.
• Strong teamwork and stakeholder relationship skills.

Responsibilities

• Manage damage collections and ensure invoices are paid on time.
• Handle damage-related customer queries and disputes.
• Maintain accurate records in internal systems and ensure claims are opened on time.
• Gather supporting evidence such as accident reports and photos and match to claims.
• Liaise with rental locations, insurers, maintenance teams, claim handlers, and customers.
• Respond to customer inquiries and gather information to support recovery.

Skills

Customer Service

Administrative Experience

Systems Knowledge

Communication Skills

Attention to Detail

Organisation & Self-Management

Problem Solving

Teamwork

Tools

Claims Systems

Job description

By joining Sedgwick , you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Motor Administration Specialist Job Location: Ireland (remote working) Job Type: Fixed Term Contract - 12 months Remuneration : Competitive salary taking into account skills, experience and qualifications

Join our team as a Motor Administration Specialist, managing damage collections and working damage related customer queries, while delivering excellent customer service. As an Administration Specialist, you will be responsible for providing ongoing support to our damage collections team and FNOL Contacts team. You will be working alongside the damage collections team, to support with managing the receivable and ensuring damage invoices are paid on time by both leisure and corporate customers. This involves sending out monthly reminders and statements to our customers, tracking incoming payments and participating in calls with key stakeholders. You will also work customer contact cases, which involves dealing with customer queries and disputes related to damage charges. This role involves investigating and processing damage invoices and handling customer queries and preparing documentation to support the recovery of damage costs. You will liaise with a wide range of stakeholders, including rental locations, insurance providers, maintenance teams, claim handlers, and customers, ensuring all parties are kept informed and that damage invoices are paid on time. A key part of the position is maintaining accurate records within internal systems, ensuring claims are opened within agreed timescales and that all supporting evidence, such as accident reports, photographs, and vehicle damage assessments, is obtained and correctly matched to the claim. You will also respond to customer enquiries, gather additional information where required, and ensure corporate standards and procedures are consistently followed. Success in this role requires excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while meeting service targets. You will play an important part in delivering a positive customer experience while supporting the efficient recovery and resolution of motor damage claims.

The skills you will have when you apply:

• Customer Service Focus - Strong commitment to delivering a professional and responsive service to customers, colleagues, and stakeholders.
• Administrative Experience - Previous experience working in an office or administrative environment is advantageous.
• Systems Knowledge - Experience using claims or business management systems is desirable.
• Communication Skills - Excellent written and verbal communication skills, with the ability to engage confidently with customers, management, and external partners.
• Attention to Detail - Ability to maintain high levels of accuracy when processing claims, recording data, and handling documentation.
• Organisation & Self-Management - Highly organised and self-motivated, with the ability to prioritise workloads, manage multiple tasks in a fast-paced environment, work independently using initiative, and consistently meet deadlines.
• Problem Solving & Decision Making - Ability to analyse information, make informed decisions, and progress claims efficiently.
• Teamwork & Relationship Building - Proven ability to work collaboratively as part of a team while building positive working relationships across different departments.

What we’ll give you for this role:

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Pension contribution
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities
• Flexible and hybrid working
• Wellbeing initiatives

This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick , you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career. You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.

We welcome applications from people of all backgrounds and experiences, including those returning to the workforce or looking for a new career direction. Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates.

Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.