Injury Claims Handler

Aviva; Galway; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Generous pension

Annual performance bonus

Health & dental insurance

Share plan / Save As You Earn

TaxSaver Travel Scheme

Career progression support

Job summary

Aviva in Ballybrit, Galway, seeks experienced claims professionals for their Motor Injury Team. You will handle a diverse motor injury claims portfolio, delivering liability decisions and settlements with empathy and technical accuracy.

Ideal candidates are APA or CIP qualified with a solid background in injury claims, capable of collaborative work across internal teams and external stakeholders. A customer-first approach and strong communication are essential in this role.

Qualifications

• APA (Personal & Commercial) or CIP qualification with strong injury claims handling.
• Understanding of the Irish claims landscape and regulatory context.
• Strategic thinker capable of rapid assessment and decisive action.
• Customer-first mindset with empathy and commercial awareness.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Manage a diverse portfolio of motor injury claims from simple to complex with accuracy.
• Make confident liability decisions and negotiate fair, timely settlements.
• Provide clear, empathetic support to customers throughout the claims journey.
• Collaborate with solicitors, medical professionals and third parties to drive resolution.
• Demonstrate strong reserving and file estimation practices and transparent communication.

Skills

APA/CIP qualification

injury claims handling

communication skills

stakeholder collaboration

self-motivation

Job description

We are growing our Motor Injury Team in Ballybrit, Galway, and we’re looking for experienced claims professionals to join us.

We are looking for an individual with a dynamic approach to the needs of our customers, who can provide the highest level of technical expertise and advice.

If you're someone who brings technical expertise, a customer first mindset, and a drive to make a difference, this could be your next move. We want people who are curious, self-motivated, and ready to grow with us. If you are APA or CIP qualified and have experience managing injury claims, this is your chance to make a real impact.

Duties & Responsibilities:

• Managing a diverse portfolio of motor injury claims from straightforward to complex cases, ensuring each is handled with care, efficiency, and technical accuracy.
• Making confident, well-informed liability decisions and negotiating settlements that are fair, timely and cost-effective for both the customer and Aviva.
• Providing clear, empathetic support to customers throughout the claims journey, helping them navigate what can be a difficult time with reassurance and clarity.
• Collaborating with internal teams and external stakeholders including solicitors, medical professionals, and third-party providers to drive claims to resolution.
• Demonstrate strong reserving and file estimation practices, while supporting customers with clear, compassionate communication throughout their claims journey.

Skills & Experiences:

• APA (Personal & Commercial) or CIP qualification, with a strong foundation in injury claims handling and a solid understanding of the Irish claims landscape.
• A strategic thinker and confident decision-maker, with the ability to assess complex information quickly and act decisively in the best interest of all parties.
• A customer-first mindset, with a proven ability to manage sensitive conversations and deliver outcomes that balance empathy with commercial awareness.
• Excellent communication and relationship-building skills, with the ability to work cross-functionally and influence outcomes through collaboration.
• A proactive, self-motivated approach, with high learning agility and a desire to continuously improve your technical knowledge and professional development.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!

The expected pay range for this role will fall between €32,000 and €45,000 and salary offered will commensurate with candidate's level of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We’re deeply invested in our people, our total reward package has so much to offer.

Fitness and Probity

This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.