Membership Executive

Alternatives; Dublin; On-site; EUR 38,000 - 46,000; Full time

Job summary

Alternatives (Ireland) seeks a Membership Executive in Dublin for a 12-18 month fixed-term contract. You will support members through career and personal changes, guiding options and maintaining service standards.

You will work in the member services team, handling sensitive enquiries, applying policies, and helping improve processes and the member experience with new digital services.

Qualifications

• At least three years’ experience in customer service, retention or membership services in a client-facing role.
• Ability to handle sensitive conversations with empathy and professionalism.
• Strong communication, organizational and problem-solving skills.
• Experience preparing reports and analyzing data with Excel proficiency.

Responsibilities

• Support members with enquiries relating to financial hardship, retirement, ill health and resignation.
• Assess membership fee reduction applications, apply policies fairly and communicate decisions clearly.
• Build trusted relationships and identify appropriate support to reduce churn.
• Manage complex cases with discretion and escalate exceptions with recommendations.
• Maintain accurate records, monitor retention trends and contribute to reports and KPIs.
• Share knowledge and help improve processes, systems and the member experience.

Skills

Customer service

Retention

Account management

Data analysis

Excel

Job description

Membership Executive
Dublin | Full-time | 12–18-month fixed-term contract

Are you an experienced membership professional who combines empathy, sound judgement and a practical approach to solving problems?

Our client, a leading professional membership organisation, is seeking a MembershipExecutive to support members through important career decisions and changing personal circumstances.

Joining its member services function, you will manage sensitive enquiries, guide members through their options and help retain valued members. You will also contribute to service improvements as the organisation invests in new technology and digital services.

What you will do

• Support members with enquiries relating to financial hardship, retirement, ill health and resignation.

• Assess membership fee reduction applications, apply policies fairly and communicate decisions clearly.

• Build trusted relationships, understand why members may be considering leaving and identify appropriate support.

• Manage complex cases with discretion, escalating exceptions with clear recommendations.

• Maintain accurate records, monitor retention trends and contribute to reports and team KPIs.

• Share knowledge with colleagues and help improve processes, systems and the member experience.

What you will bring

• At least three years’ experience in customer service, retention, membership services, account management or a similar customer-facing role.

• Confidence handling sensitive conversations with empathy and professionalism.

• Strong communication, organisational and problem-solving skills.

• The ability to balance individual circumstances with consistent policy application.

• Experience preparing reports and analysing data, with strong Microsoft Office skills, particularly Excel.

• A collaborative approach and willingness to embrace new systems and ways of working.

This is an opportunity to make a meaningful difference to members while joining a team focused on service, engagement and continuous improvement. Flexible working arrangements can be discussed during the interview process.