Office Administrator

Cpl Group; Dublin; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working model

Flexible start and finish times

Health plan and pension benefits

Employee Assistance Programme

Professional development opportunities

Bike-to-work and commuter schemes

Job summary

Cpl Group seeks an Accreditation Officer to coordinate accreditation and membership processes, maintain precise records, and support applicants through their accreditation journey. The role requires collaboration with internal teams, committees, training providers, and stakeholders to ensure compliant, efficient administration of accreditation programmes.

The ideal candidate will have a third-level qualification, at least two years of relevant experience, and strong communication,

Qualifications

• Third-level qualification required.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• High attention to detail and accuracy.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proactive, self-motivated and able to work independently.
• Excellent customer service and stakeholder management skills.

Responsibilities

• Provide accurate, timely guidance to members regarding accreditation and membership requirements.
• Support applicants through the accreditation and membership application process.
• Review and process applications in line with procedures.
• Coordinate documentation and reports for committee meetings.
• Verify application documentation and eligibility criteria.
• Manage accreditation and membership enquiries by phone, email, and correspondence.
• Maintain accurate records and member information in databases.
• Update member details and records as required.
• Ensure procedures remain compliant and consistently followed.
• Liaise with internal stakeholders to support accreditation activities.
• Contribute to development and enhancement of accreditation initiatives.
• Attend team meetings and participate in improvement projects.
• Undertake additional administrative duties as required.

Job description

The Role

We are currently seeking an organised, detail-oriented, and proactive Accreditation Officer to join a professional membership and accreditation team.

This role is responsible for coordinating accreditation and membership processes, maintaining accurate records, supporting applicants throughout their accreditation journey, and ensuring procedures are followed efficiently and consistently. The successful candidate will work closely with internal teams, committees, training providers, and stakeholders to support the ongoing development and administration of professional accreditation programmes.

Key Responsibilities

• Provide accurate, timely, and professional guidance to current and prospective members regarding accreditation and membership requirements.
• Support applicants through the accreditation and membership application process.
• Review and process accreditation and membership applications in line with established procedures.
• Coordinate documentation and reports for committee meetings, including minute-taking where required.
• Verify application documentation and eligibility criteria.
• Manage accreditation and membership-related enquiries by phone, email, and correspondence.
• Maintain accurate records and member information within internal databases and systems.
• Update member details, qualifications, and relevant records as required.
• Ensure accreditation and membership procedures remain compliant and are followed consistently.
• Liaise with internal stakeholders and committees to support accreditation activities.
• Contribute to the development and enhancement of accreditation and membership initiatives.
• Attend team meetings and participate in continuous improvement projects.
• Undertake additional administrative duties as required.

Candidate Profile

The ideal candidate will possess:

• A third-level qualification.
• Minimum 2 years' experience in an administrative, compliance, regulatory, accreditation, membership, or professional services environment.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• High attention to detail and accuracy.
• Strong Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• A proactive, self-motivated approach with the ability to work independently.
• Excellent customer service and stakeholder management skills.
• A calm, professional, and confident telephone manner.
• Strong problem-solving and analytical abilities.
• The ability to manage multiple priorities and deadlines effectively.

Desirable Experience

• Experience within education, training, quality assurance, accreditation, compliance, or membership organisations.
• Experience using CRM or database systems such as Salesforce.
• Knowledge or interest in the health, wellbeing, education, or professional services sectors.
• Experience working with committees, governance structures, or voluntary organisations.
• Full driving licence.

What's on Offer?

• Competitive salary with annual review structure.
• Hybrid working model.
• Flexible start and finish times.
• Additional annual leave days.
• Health plan and pension benefits.
• Employee Assistance Programme.
• Professional development and training opportunities.
• Bike-to-work and commuter schemes.
• Supportive and collaborative working environment.
• Long-term career development opportunities.