Member Support Executive

Alternatives; Dublin; Hybrid; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

Benefits

Job summary

Alternatives (Ireland) is seeking a Member Support Executive for a 12–18 month fixed-term contract in Dublin. The role focuses on member engagement, retention and support, handling sensitive membership matters, and guiding members through career and professional journeys.

You will bring at least three years in customer/service roles, strong communication, empathetic problem solving, and the ability to manage complex inquiries while maintaining records and contributing to service improvements.

Qualifications

• At least three years’ experience in a customer service, membership services, account management, retention or similar member-facing role.
• Strong interpersonal and communication skills, with the ability to build rapport and handle sensitive conversations with empathy and discretion.
• Sound judgement and the ability to balance individual circumstances with organisational policies and procedures.
• Experience managing complex enquiries and competing priorities.
• Excellent organisational skills and attention to detail.

Responsibilities

• Support members with a range of membership and subscription matters and queries across fees, applications, onboarding and membership resignations.
• Manage delicate and sometimes complex member enquiries, providing practical guidance and support with professionalism and discretion.
• Proactively engage with members considering resignation or changes to their membership, identifying opportunities to address concerns and support member retention.
• Build trusted relationships and deliver a positive member experience throughout the membership journey.
• Escalate complex cases where appropriate, providing clear recommendations and supporting information.
• Maintain accurate records and reporting on subscriptions, fee reductions, resignations and retention activity.
• Monitor trends and contribute to management information, KPIs and continuous improvement initiatives.
• Share knowledge and best practice across the team, supporting colleagues and the development of service standards.

Skills

Customer service experience

Account management

Retention strategy

Communication

Job description

Member Support Executive

12–18 Month Fixed-Term Contract | Dublin

A leading professional membership and education body representing a large network of qualified professionals across Ireland and internationally, is looking to hire a Member Support Executive to join the team for a period of 12 – 18 months.

This organisation supports its members throughout their professional careers, from initial qualification through to ongoing professional development and retirement.

This will be a varied, people-focused role involving member engagement, retention and support, with responsibility for handling sensitive membership and subscription matters and helping members navigate important career and personal circumstances.

The successful candidate will bring strong communication and problem-solving skills, alongside sound judgement and the confidence to manage complex enquiries and make balanced recommendations.

Key responsibilities:

• Support members with a range of membership and subscription matters and queries across fees, applications, onboarding and membership resignations.
• Manage delicate and sometimes complex member enquiries, providing practical guidance and support with professionalism and discretion.
• Proactively engage with members considering resignation or changes to their membership, identifying opportunities to address concerns and support member retention.
• Build trusted relationships and deliver a positive member experience throughout the membership journey.
• Escalate complex cases where appropriate, providing clear recommendations and supporting information.
• Maintain accurate records and reporting on subscriptions, fee reductions, resignations and retention activity.
• Monitor trends and contribute to management information, KPIs and continuous improvement initiatives.
• Share knowledge and best practice across the team, supporting colleagues and the development of service standards.

What they're looking for:

• At least three years’ experience in a customer service, membership services, account management, retention or similar member-facing role.
• Strong interpersonal and communication skills, with the ability to build rapport and handle sensitive conversations with empathy and discretion.
• Sound judgement and the ability to balance individual circumstances with organisational policies and procedures.
• Experience managing complex enquiries and competing priorities.
• Excellent organisational skills and attention to detail.

The opportunity

A rewarding opportunity to join an established professional organisation in a role where relationship management, problem-solving and member retention are central to the work. You'll have the opportunity to make a genuine difference to members' experiences while contributing to the continued development of the team's services and processes.

What’s on offer:

• Salary: Circa €40,000
• Hybrid working in a City Centre location
• Benefits