Member Services Officer

ICE Jobs; Galway; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Collaborative work environment

Professional development opportunities

Meaningful role supporting local社区

Job summary

ICE Jobs is assisting a Galway-based Credit Union to recruit a Member Services Officer for a temporary full-time role. The successful candidate will deliver high-quality member service, handle cash, support loan applications, and maintain accurate member records.

The role requires front-line experience in financial services, excellent communication skills, and good IT proficiency with MS Office. The position includes a Monday-Saturday 35.5 hour week and opportunities for professional development.

Qualifications

• Experience in a front-line role within a credit union, bank, financial institution, or customer service environment.
• Relevant qualification such as QFA, APA, CUA, Pathways Diploma, or willingness to work towards.
• Cash handling experience.
• Excellent communication and interpersonal skills.
• Strong organisational abilities with high accuracy and attention to detail.
• Good IT skills, including Microsoft Office.

Responsibilities

• Provide front-line services to members, including lodgements, withdrawals, loan repayments, and enquiries.
• Handle cash accurately and reconcile cash balances daily.
• Advise members on the range of products and services offered.
• Support members through loan applications and obtain documentation.
• Maintain accurate member information and records.

Skills

Front-line service

Cash handling

Customer service

Teamwork

IT skills

Education

QFA/APA/CUA or related qualification

Tools

MS Office

Job description

Our client a Galway based Credit Union is a member-focused financial co-operative committed to delivering excellent financial services and exceptional member experiences within the communities we serve. We pride ourselves on providing a professional, friendly, and efficient service while supporting the financial wellbeing of our members. An exciting opportunity has arisen for a Member Services Officer to join our team. The successful candidate will be responsible for providing a high standard of service to members and supporting the day-to-day operations of the Credit Union.

Member Services Officer (Temporary Full Time)

Duties and Responsibilities

• Providing front-line services to members, including lodgements, withdrawals, loan repayments, and account enquiries.
• Accurately and competently handling cash and reconciling cash balances daily.
• Assisting members and providing information on the range of products and services offered by the Credit Union.
• Supporting members through the loan application process and ensuring appropriate documentation is obtained.
• Updating member information and maintaining member records to a high standard.
• Performing scanning, filing, record management, and general administrative duties.
• Supporting the achievement of organisational objectives through participation in projects and initiatives.
• Ensuring compliance with internal policies, procedures, regulatory requirements, and data protection obligations.
• Building positive and professional relationships with members and colleagues.
• Undertaking such other reasonable duties as may be assigned by management from time to time.
• Participating in training and development programmes as required.

The above is not an exhaustive list of duties and responsibilities, and the role may evolve to meet the needs of the Credit Union.

Qualifications and Experience

• Experience working in a front-line role within a credit union, bank, financial institution, or customer service environment.
• A relevant qualification such as QFA, APA, CUA, Pathways Diploma, or a willingness to work towards a relevant professional qualification.
• Previous cash handling experience.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities with a high level of accuracy and attention to detail.
• Good IT skills, including proficiency in Microsoft Office applications.
• The ability to work effectively as part of a team while also demonstrating initiative and self-motivation.
• A commitment to delivering excellent member service.
• A full driving licence would be an advantage.

Hours-35.5 per week-Monday-Sat 1/2 day (with day off during week)

What We Offer

• A supportive and collaborative working environment.
• Opportunities for professional development and further education.
• A meaningful role supporting members and local communities.
• Competitive remuneration commensurate with qualifications and experience.

Closing Date

6th November 2026