Member Services Officer

ICE Group; Galway; On-site; EUR 30,000 - 40,000; Full time

Job summary

ICE Group's client, a Galway-based Credit Union, seeks a Member Services Officer (Temporary Full Time) to deliver excellent member service and support daily operations. You will handle lodgements, withdrawals, loan repayments, and account inquiries, maintain accurate member records, perform cash reconciliations, and ensure compliance with data protection and internal policies.

The role offers a collaborative environment, opportunities for professional development, and a 35.5-hour week with

Qualifications

• Front-line experience in a credit union, bank, or customer service.
• Willingness to pursue professional qualification (QFA/APA/CUA/Pathways).
• Cash handling experience.
• Excellent communication and interpersonal skills.
• Good IT skills including Microsoft Office.

Responsibilities

• Provide front-line member services including lodgements, withdrawals, loan repayments and enquiries.
• Accurately handle cash and reconcile cash balances daily.
• Assist members with information on products and services offered.
• Support members through the loan application process and collect documentation.
• Maintain member records and perform scanning, filing and general admin duties.
• Ensure compliance with internal policies, procedures, regulatory requirements and data protection.

Skills

Cash handling

Customer service

MS Office

Communication skills

Education

QFA

APA

CUA

Pathways Diploma

Tools

Microsoft Office

Job description

Our client is a Credit Union is a member-focused financial co-operative committed to delivering excellent financial services and exceptional member experiences within the communities we serve. We pride ourselves on providing a professional, friendly, and efficient service while supporting the financial wellbeing of our members.

An exciting opportunity has arisen for a Member Services Officer to join our team. The successful candidate will be responsible for providing a high standard of service to members and supporting the day-to-day operations of the Credit Union.

Member Services Officer (Temporary Full Time)

The successful candidate will play a key role in delivering excellent member service, maintaining strong operational controls, and supporting the continued growth and development of the Credit Union.

Duties and Responsibilities Include

• Providing front-line services to members, including lodgements, withdrawals, loan repayments, and account enquiries.
• Accurately and competently handling cash and reconciling cash balances daily.
• Assisting members and providing information on the range of products and services offered by the Credit Union.
• Supporting members through the loan application process and ensuring appropriate documentation is obtained.
• Updating member information and maintaining member records to a high standard.
• Performing scanning, filing, record management, and general administrative duties.
• Supporting the achievement of organisational objectives through participation in projects and initiatives.
• Ensuring compliance with internal policies, procedures, regulatory requirements, and data protection obligations.
• Building positive and professional relationships with members and colleagues.
• Undertaking such other reasonable duties as may be assigned by management from time to time.
• Participating in training and development programmes as required.
• Hours: 35.5 hours per week. The office is open Monday to Thursday from 9:15am to 5:15pm, Friday from 9:15am to 5:45pm, and Saturday from 9:15am to 2:15pm. The successful candidate will be required to work every Saturday, with one day off during the week.

The above is not an exhaustive list of duties and responsibilities, and the role may evolve to meet the needs of the Credit Union.

Qualifications and Experience

The ideal candidate will possess:

• Experience working in a front-line role within a credit union, bank, financial institution, or customer service environment.
• A relevant qualification such as QFA, APA, CUA, Pathways Diploma, or a willingness to work towards a relevant professional qualification.
• Previous cash handling experience.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities with a high level of accuracy and attention to detail.
• Good IT skills, including proficiency in Microsoft Office applications.
• The ability to work effectively as part of a team while also demonstrating initiative and self-motivation.
• A commitment to delivering excellent member service.
• A full driving licence would be an advantage.

The Credit Union is committed to attracting, recruiting, and retaining talented individuals with diverse backgrounds, skills, and experience.

What We Offer

• A supportive and collaborative working environment.
• Opportunities for professional development and further education.
• A meaningful role supporting members and local communities.
• Competitive remuneration commensurate with qualifications and experience.

Closing Date: 6th November 2026