AML / Regulatory Support Officer - Gateway Credit Union

Credit Union; Ballinasloe, Gort; Remote; EUR 42,000 - 52,000; Full time

Job summary

Gateway Credit Union in Ballinasloe, Co. Galway, is seeking an AML/Regulatory Support Officer to join our team based at our HO. You will support the AMLCO/Compliance Officer and Risk Management Officer in implementing risk, compliance and AML/CTF regimes across the credit union.

The role spans policy maintenance, due diligence, transaction monitoring, reporting to the Board, and coordinating regulatory returns while ensuring regulatory requirements are met.

Qualifications

• Strong understanding of AML/CTF obligations and regulatory requirements.
• Experience in administrative, AML, compliance or risk support roles is desirable.
• Good written and verbal communication with staff and regulators.

Responsibilities

• Assist in maintaining AML/CTF policies and procedures in line with legislation and Central Bank requirements.
• Support day-to-day monitoring of transactions and customer due diligence processes.
• Prepare reports for the Board and coordinate regulatory returns and evidence gathering.
• Maintain audit-ready records and assist with risk assessments and risk register updates.

Skills

Regulatory knowledge

Attention to detail

Communication skills

Organisational skills

Education

Third-level qualification in AML/Compliance/Risk

Job description

Gateway Credit Union is a progressive financial services provider with over 25,000 members and total assets of over €189 million. Our offices are based on the main streets in the heart of the communities in Ballinasloe and Gort. Our core value is to promote the financial well-being of our members, while at the same time helping to develop healthy communities that are socially, economically and environmentally sustainable. To achieve this purpose, the Credit Union is committed to providing a broad range of innovative financial products and services. We're now looking for a AML/Regulatory Support Officer to join our team based in our HO in Ballinasloe.

Role Purpose

The AML/Regulatory Support Officer provides support to the Credit Union's business heads (including the AMLCO/Compliance Officer and Risk Management Officer) in the day-to-day operation of the risk management framework and regulatory compliance programme, including anti-money laundering (AML/CTF) obligations. This role assists in ensuring the Credit Union operates safely, soundly, and in line with all applicable legislation and Central Bank of Ireland requirements, while supporting a strong risk and compliance culture across the organisation.

Key Responsibilities

AML/CTF Compliance

• Assist the Compliance Officer/AMLCO in maintaining the Credit Union's AML/CTF policies and procedures, ensuring alignment with the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (as amended) and Central Bank of Ireland requirements.
• Provide day-to-day administrative and operational support to the AMLCO/Compliance Officer, acting as a point of contact for routine AML/CTF queries from staff.
• Support the business heads in conducting and maintaining the Credit Union's Business-Wide Risk Assessment (BWRA) and Customer Risk Assessments, reviewing and updating regularly.
• Support Customer Due Diligence (CDD) and Enhanced Due Diligence processes, including identity verification, source of funds/wealth checks, and PEP screening.
• Support the delivery of AML/CTF training to staff and help keep the business updated on changes to legislation, regulatory guidance, and internal policy.

AML Monitoring

• Carry out day-to-day monitoring of member transactions and account activity, reviewing system-generated alerts for unusual or suspicious patterns.
• Support ongoing sanctions and PEP screening for new and existing members, including periodic re-screening of the member base.
• Investigate and document monitoring alerts, gathering relevant information to support the AMLCO/Compliance Officer's decision-making on escalation.
• Escalate suspicious transactions or activity to the AMLCO/Compliance Officer promptly, in line with internal escalation procedures, for consideration of a Suspicious Transaction Report (STR).
• Support enhanced monitoring of higher-risk members and accounts (e.g. those subject to Enhanced Due Diligence or PEP status).
• Maintain accurate, audit-ready records and logs of monitoring activity, alerts reviewed, and outcomes/decisions.
• Assist the AMLCO/Compliance Officer in periodic quality assurance/sample testing of monitoring alerts and decisions to ensure consistency and effectiveness.
• Support the review of monitoring rules, scenarios and thresholds, feeding back observations to the AMLCO/Compliance Officer to help refine the monitoring approach.
• Keep up to date on emerging money laundering/terrorist financing typologies and red flags relevant to the credit union sector.
• Support the maintenance of the risk register, ensuring risks are kept up to date following management reviews.
• Help monitor key risk indicators (KRIs) and prepare risk dashboards.
• Support periodic risk assessments across business functions.
• Track progress on agreed risk mitigation actions.
• Assist with business continuity planning and testing.
• Contribute to the annual review of the Risk Management Policy and related documents.
• Maintain records of operational risk events and near misses.
• Provide general administrative support to the risk management function as required.

Compliance Support

• Help maintain the compliance monitoring programme.
• Track the completion of compliance reviews and regulatory actions.
• Credit Union Act
• Central Bank Regulations
• Consumer Protection requirements
• Anti-Money Laundering obligations
• Data Protection requirements
• Operational Resilience requirements
• DORA-related compliance activities (where applicable)
• Maintain the regulatory obligations register.
• Coordinate regulatory returns and evidence gathering.

Governance & Reporting

• Support the relevant business heads in preparing reports to the Board (or Board Oversight Committee) on AML/CTF, risk and compliance matters, emerging risks, and regulatory developments.
• Liaise with internal audit, external auditors, and the Central Bank of Ireland as required, including during inspections or reviews.

Requirements & Qualifications

• Relevant third-level qualification and/or a recognised AML/Compliance/Risk qualification (e.g. ACOI, ICA Diploma in AML) is an advantage but not essential.
• Experience in an administrative, AML, compliance, or risk support role is an advantage, ideally within credit unions, banking, or financial services.
• Good working knowledge of, or willingness to learn, Irish and EU AML/CTF legislation, the Credit Union Act, Central Bank of Ireland regulatory requirements, and consumer protection/data protection obligations.
• Strong organisational skills, with excellent attention to detail and accuracy.
• Good written and verbal communication skills, with the ability to support business heads in explaining regulatory requirements clearly to staff.
• High level of integrity, discretion, and sound judgement when handling sensitive information.
• A proactive, reliable team player, comfortable supporting multiple business heads and working to agreed deadlines.
• Regulatory and risk awareness
• Attention to detail and accuracy
• Confidentiality and integrity
• Organisation and prioritisation
• Collaboration and stakeholder support (business heads, staff, regulators)