Member Services Office Administrator – Banking Support

Cpl Group; Dublin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Pension contribution

24 days leave

EAP

Modern working environment

Training & development

Career progression

Full-time position

35-hour week

Job summary

Cpl Group is recruiting an Office Administrator to join a customer-facing team in Ireland. The role focuses on delivering excellent service to members and handling day-to-day financial service needs with accuracy and efficiency.

The successful candidate will support enquiries via phone, email, and in person, maintain records, and ensure compliance with AML and internal procedures while upholding confidentiality and professionalism.

Qualifications

• Customer-focused approach with a professional and friendly manner.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive relationships.
• 2-3 years of experience in customer service, administration, retail banking, financial services, or similar frontline environment.
• Strong organisational skills with ability to prioritise tasks and meet deadlines.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Positive attitude and ability to work collaboratively as part of a team.

Responsibilities

• Deliver outstanding customer service across member services and account-related activities.
• Respond to customer enquiries by phone, email, and in person in a professional and friendly manner.
• Process customer requests and maintain accurate account records and information.
• Provide clear guidance on products, services, and available solutions.
• Support front-of-house and reception-based interactions when required.
• Ensure activities comply with AML regulations, compliance requirements and internal procedures.
• Maintain high accuracy and confidentiality when handling customer information.
• Contribute to team objectives and service standards.

Job description

Cpl Group is recruiting an Office Administrator to join a customer-facing team in Ireland. The role focuses on delivering excellent service to members and handling day-to-day financial service needs with accuracy and efficiency.

The successful candidate will support enquiries via phone, email, and in person, maintain records, and ensure compliance with AML and internal procedures while upholding confidentiality and professionalism.