Member Services Assistant — Frontline Banking & Admin

Credit Union; Portarlington; Remote; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Defined Contribution Pension

Professional development

Employee Assistance Programme

Job summary

Portarlington Credit Union Limited is seeking a full-time Office Assistant to join our team. The role involves providing courteous service to members face to face, by phone, online and via web services, handling queries on shares, loans, membership, insurance and accounts.

Key duties include processing lodgements and withdrawals, assessing loan applications and issuing loans, accurate cash handling with daily reconciliation, maintaining member records, and performing filing and administrative

Qualifications

• Experience in a frontline role within a credit union or financial institution.
• Must satisfy the Minimum Competency Requirements of the Central Bank’s Minimum Competency Code or be working towards a qualification e.g. QFA, APA Loans.
• Team worker with strong communication and organisational skills.
• Excellent administration skills and attention to detail.

Responsibilities

• Providing members with courteous, professional service face to face, via phone, online and web services; answering queries on Shares, Loans, Membership, Insurance, and online accounts.
• To process lodgements, withdrawals, accept loan applications & issue approved loans.
• Accurately and competently handling cash; reconciling cash balances daily.
• Assisting members and providing details on the range of services offered by the credit union.
• Updating member information and ensuring the database is maintained to a high standard.
• Scanning and filing and other administrative tasks.
• Participate in periodic project work in support of wider objectives across the organisation.
• Undertake relevant training as deemed necessary by the credit union.

Skills

Communication

Organisational skills

Attention to detail

Teamwork

Education

QFA

APA Loans

Job description

Portarlington Credit Union Limited is seeking a full-time Office Assistant to join our team. The role involves providing courteous service to members face to face, by phone, online and via web services, handling queries on shares, loans, membership, insurance and accounts.

Key duties include processing lodgements and withdrawals, assessing loan applications and issuing loans, accurate cash handling with daily reconciliation, maintaining member records, and performing filing and administrative