Meetings, Events & Reservations Lead

SeeMeHired.com; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Employee awards & staff recognition

Job summary

The Plaza Hotel is seeking a Meetings, Events & Reservations Executive to handle enquiries and bookings for meetings, events and hotel reservations. You will coordinate details with hotel departments and ensure accuracy of all booking information, while building strong relationships with guests and clients.

You will support the hotel team to deliver excellent customer service, assist with room layouts and catering, and manage multiple enquiries in a fast-paced environment.

Qualifications

• Has previous experience in hotel reservations, meetings and events, hospitality or a similar role.
• Has excellent communication and customer service skills.
• Is organised, reliable and has strong attention to detail.
• Can manage multiple enquiries and bookings in a busy environment.
• Is confident communicating with guests and clients by phone, email and in person.
• Has good computer skills and is comfortable working with booking and reservation systems.
• Works well both independently and as part of a team.
• Has a positive and professional attitude.
• Is flexible and willing to support colleagues across the hotel when required.

Responsibilities

• Handle enquiries and bookings for meetings, events and hotel reservations.
• Respond to telephone and email enquiries in a friendly and professional manner.
• Prepare quotations, proposals and booking confirmations.
• Discuss client requirements and recommend suitable meeting and event options.
• Manage bookings from the initial enquiry through to the event or guest arrival.
• Coordinate meeting and event details with the relevant hotel departments.
• Ensure all booking information is accurate and kept up to date.
• Follow up on enquiries and confirmed bookings.
• Assist with meeting room layouts, catering requirements, equipment and other event arrangements.
• Build strong and professional relationships with guests, clients and business partners.
• Support the hotel team in delivering a high standard of customer service.
• Carry out general administration and other duties as required.

Skills

Communication skills

Customer service

Organization

Booking systems

Phone & email communication

Team player

Tools

Booking systems

Job description

The Plaza Hotel is seeking a Meetings, Events & Reservations Executive to handle enquiries and bookings for meetings, events and hotel reservations. You will coordinate details with hotel departments and ensure accuracy of all booking information, while building strong relationships with guests and clients.

You will support the hotel team to deliver excellent customer service, assist with room layouts and catering, and manage multiple enquiries in a fast-paced environment.