Marine Service Planner: Scheduling, Support & Coordination

MASS POWER SERVICES PTE. LTD.; Dublin; On-site; EUR 29,000 - 38,000; Full time

Job summary

MASS POWER SERVICES PTE. LTD. is seeking a Service Coordinator to manage the scheduling of service activities, coordinate with customers, technicians and management to ensure smooth operations.

The role includes handling inquiries, generating sales from inquiries, and ensuring timely service delivery. You will coordinate with other departments, allocate service engineers, prepare reports and handle invoicing.

Qualifications

• ITE / Diploma in Marine Engineering/ Electrical Engineering with 2-3 years of Marine Service Coordination work experience.
• Good coordination work experience.
• Good in preparation of reports and issuing invoices.
• Working location at Tuas Area.

Responsibilities

• Coordinate and schedule service activities, ensuring smooth communication between customers, technicians and management.
• Handle administrative tasks, track service requests and support the service team to deliver timely service.
• Liaise with customers on their service enquiries and provide information about accounts, products and services.
• Process customer enquiries through emails and phone calls and aim to generate sales from inquiries.
• Coordinate service requirements with other departments and allocate service engineers for jobs.
• Monitor assigned vessels and ensure timely completion of jobs with accurate records.
• Assist with purchasing matters as per customer enquiries and work under pressure.

Skills

Coordination

Reporting

Invoice handling

Communication

Education

ITE / Diploma in Marine Engineering/ Electrical Engineering

Job description

MASS POWER SERVICES PTE. LTD. is seeking a Service Coordinator to manage the scheduling of service activities, coordinate with customers, technicians and management to ensure smooth operations.

The role includes handling inquiries, generating sales from inquiries, and ensuring timely service delivery. You will coordinate with other departments, allocate service engineers, prepare reports and handle invoicing.