Field Service Coordinator

Indra Group UK & Ireland; Dublin; Presencial; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

Indra Group UK & Ireland is seeking a Field Service Coordinator to lead day-to-day field and laboratory operations across the Next Generation Ticketing Managed Service. The role covers coordinating maintenance, supervising stock and equipment, and directing Field Technicians and Laboratory Technicians while maintaining operational continuity when the Field Operations Manager is unavailable.

The Coordinator will ensure priority maintenance work is dispatched, tracked and completed, with hands-on

Formación

• Senior day-to-day operational lead across Field Service and Laboratory functions.
• Ability to supervise stock, spare parts, replacement equipment and tools.
• Capability to provide hands-on technical support during complex incidents.

Responsabilidades

• Coordinate and dispatch maintenance work across Field and Laboratory teams to meet service levels.
• Oversee stock, asset records and custody, ensuring accurate traceability and reconciliation.
• Provide leadership to Field Technicians and Laboratory Technicians, escalating risks as needed.

Descripción del empleo

Role Overview

Role Overview The Field Service Coordinator is the senior day-to-day operational lead across the Field Service and Laboratory functions supporting the Next Generation Ticketing Managed Service and acts as the primary operational deputy to the Field Operations Manager. The role is responsible for the coordination, supervision and operational control of Field and Laboratory maintenance activities, together with the operational control and accountability of stock, spare parts, replacement equipment, tools and materials used by the Field Service function. The role must have sufficient technical knowledge, operational experience and authority to oversee and, where required, directly support the activities undertaken by Field Engineers and Laboratory Technicians. The Field Service Coordinator is expected to understand and be capable of performing the core maintenance activities undertaken by the Field and Laboratory teams, including fault diagnosis, equipment replacement, testing, preventative maintenance and technical incident resolution. While the role's primary responsibility is coordination, supervision and operational control, the Coordinator must be capable of providing hands-on technical support where required, particularly during complex incidents, periods of high operational demand or resource constraints. The Field Service Coordinator is the Field Operations Manager's primary operational deputy and must be capable of maintaining continuity of the Field Operations service when the Field Operations Manager is unavailable. This includes directing Field and Laboratory resources, managing operational priorities, coordinating incidents and escalations, monitoring service levels, controlling maintenance activity, managing operational risks and acting as the senior operational point of contact for the function within delegated authority. The role ensures that planned and unplanned maintenance work is effectively prioritised, resourced, dispatched, monitored and progressed through to operational closure. It provides the primary operational coordination point between Field Technicians, Laboratory Technicians, Warehouse and Logistics, suppliers, Transport Operators and the wider Next Generation Ticketing support organisation. The Field Service Coordinator manages technician deployment, shifts, workload coordination, maintenance queues and associated work orders, ensuring activities are prioritised according to operational impact, severity and applicable service levels. The role provides technical support to Level 1 and Level 2 maintenance activities and coordinates escalation to Level 3 technical or specialist support where required. The role is responsible for the day-to-day control, traceability and system accuracy of Field Service stock and equipment, ensuring all stock and assets issued, deployed, replaced, removed, returned or transferred by Field Technicians are accurately recorded and accounted for. This includes spare parts, replacement devices, consumables, tools and other maintenance materials, with appropriate control of stock movements, technician holdings, returns, replenishment and reconciliation. The Field Service Coordinator is responsible for maintaining the chain of custody for devices and equipment entering or leaving Field Service control, ensuring each handover, transfer, collection and return is appropriately recorded and traceable. This includes confirming the identity of the device, its source and destination, the person or function transferring and receiving custody, the date and time of transfer and any applicable condition or security requirements. The Field Service Coordinator is responsible for ensuring that the physical location, custody and operational status of assets and equipment are accurately reflected in Maximo and the applicable asset-management records, and that updates arising from Field Service and maintenance activity are completed promptly and correctly. Physical stock and asset holdings must reconcile with the system record, with discrepancies, incorrect statuses, missing equipment or unrecorded movements actively investigated and resolved. Particular attention must be given to devices subject to payment security or other security-control requirements, ensuring the required chain-of-custody, secure handling, storage, transfer and evidential records are maintained throughout the maintenance lifecycle. The Field Service Coordinator provides leadership across the Field and Laboratory teams, ensuring resources, equipment, stock, work orders, asset records and maintenance activities remain effectively controlled throughout each shift and across the wider operational service. The role maintains operational visibility of maintenance workload, resource availability, stock availability and service-level exposure, providing the Field Operations Manager with clear oversight and escalating risks or constraints that could affect service delivery. Key Responsibilities Operational Lead