Marine Service Coordinator

MarineMax Brand; Listowel Municipal District; On-site; EUR 45,000 - 60,000; Full time

Job summary

MarineMax is seeking a Service Advisor to support the Service Manager and team. Responsibilities include gathering information from customers to perform boat work, and ensuring repairs are completed correctly and on time.

You will greet customers, manage work orders, schedule technicians, and coordinate with warranty providers while aiming to maximize customer satisfaction and timely payments.

Responsibilities

• Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
• Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
• Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
• Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat.
• Coordinate and follow-up on sublet contractors.
• Inspect quality of work performed prior to delivery to the customer.
• Finalize and invoice work orders and provide timely flow of all paperwork.

Job description

MarineMax is seeking a Service Advisor to support the Service Manager and team. Responsibilities include gathering information from customers to perform boat work, and ensuring repairs are completed correctly and on time.

You will greet customers, manage work orders, schedule technicians, and coordinate with warranty providers while aiming to maximize customer satisfaction and timely payments.