Marine Service Planner

MASS POWER SERVICES PTE. LTD.; Dublin; On-site; EUR 29,000 - 38,000; Full time

Job summary

MASS POWER SERVICES PTE. LTD. is seeking a Service Coordinator to manage the scheduling of service activities, coordinate with customers, technicians and management to ensure smooth operations.

The role includes handling inquiries, generating sales from inquiries, and ensuring timely service delivery. You will coordinate with other departments, allocate service engineers, prepare reports and handle invoicing.

Qualifications

• ITE / Diploma in Marine Engineering/ Electrical Engineering with 2-3 years of Marine Service Coordination work experience.
• Good coordination work experience.
• Good in preparation of reports and issuing invoices.
• Working location at Tuas Area.

Responsibilities

• Coordinate and schedule service activities, ensuring smooth communication between customers, technicians and management.
• Handle administrative tasks, track service requests and support the service team to deliver timely service.
• Liaise with customers on their service enquiries and provide information about accounts, products and services.
• Process customer enquiries through emails and phone calls and aim to generate sales from inquiries.
• Coordinate service requirements with other departments and allocate service engineers for jobs.
• Monitor assigned vessels and ensure timely completion of jobs with accurate records.
• Assist with purchasing matters as per customer enquiries and work under pressure.

Skills

Coordination

Reporting

Invoice handling

Communication

Education

ITE / Diploma in Marine Engineering/ Electrical Engineering

Job description

The Service Coordinator is responsible for coordinating and scheduling service activities, ensuring smooth communication between customers, technicians, and management. This role involves handling administrative tasks, tracking service requests, and supporting the service team to deliver efficient and timely service.

Responsibility & Duty

• Responsible for processing of customer enquiry through emails and phone calls & Liaise with customers on their service enquiries
• provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers’ enquiries
• Liaise with customers on fulfillment discrepancies
• Handling and resolve customer complaints concerning billing rendered or services
• Answer the questions of the customers related to the services or products and the maintenance or operation of the organization
• must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary
• Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries & Must be able to handle under pressure
• Ensure assigned vessels are monitored constantly
• Taking extreme care when assigned engineers onboard executing jobs
• Spare used by engineers onboard must always be approved by customers.
• Take responsibility to finalize jobs once engineers with reports

Requirements:-

• ITE / Diploma in Marine Engineering/ Electrical Engineering with 2-3 years of Marine Service Coordination work experience.
• Good coordindation work experience
• Good in prepare reports and issue of invoice
• Working location at Tuas Area