Senior Service Scheduler & Coordinator

SmartRecruiters, Inc.; Celbridge; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Growth opportunities

Job summary

Veolia Water Technologies Ireland seeks a Scheduling Coordinator to deliver top-tier customer service and coordinate daily with Field Service and Internal Service teams. You will plan, schedule, and manage engineers, maintain service boards, and issue quotes for breakdowns with a focus on timely communication and accuracy.

You will also handle administrative duties, stock checks, and back-up coverage within Scheduling, ensuring all processes run smoothly and customer expectations are met.

Qualifications

• 2-3 years of experience in a similar role.
• Excellent communication with customers and colleagues.
• Ability to work under pressure to meet deadlines.
• Strong analytical, problem-solving and decision-making skills.

Responsibilities

• Service Scheduling Coordination.
• Assist with scheduling all service labour for Engineers once customer order and paperwork are received.
• Allocate the appropriate Engineer ensuring 100% utilisation.
• Maximise service revenues by achieving monthly labour targets.
• Update the Service Board and keep it current.
• Respond to customer schedule inquiries professionally and close queries promptly.
• Maintain regular contact with customers and inform them of progress.
• Prepare and issue quotations for breakdowns and emergency service and follow through.
• Carry out administrative duties to support Scheduling operations.
• Provide clear instructions to Engineers for on-site work and communicate job details.
• Ensure spare parts arrive on site before engineers attend.
• Procure non-stock service spare parts.
• Invoicing upon completion.
• Ad hoc duties and back-up support within Scheduling.
• Participate in stock checks and general reporting.

Skills

Communication skills

Work under pressure

Analytical thinking

Decision making

Education

Business degree

Job description

Veolia Water Technologies Ireland seeks a Scheduling Coordinator to deliver top-tier customer service and coordinate daily with Field Service and Internal Service teams. You will plan, schedule, and manage engineers, maintain service boards, and issue quotes for breakdowns with a focus on timely communication and accuracy.

You will also handle administrative duties, stock checks, and back-up coverage within Scheduling, ensuring all processes run smoothly and customer expectations are met.