Maintenance Booking Specialist - Fleet & Client Support

Ayvens-1; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Ayvens is seeking a Maintenance Booking Specialist to join our Customer Service team in Dublin. You will process inbound inquiries, log requests, and direct vehicle maintenance to Ayvens approved suppliers, ensuring quick, accurate solutions for our prestigious client portfolio.

You will build relationships with drivers and clients, maintain high service levels, handle complaints per policy, and support team targets with excellent communication, administration, and problem-solving skills.

Qualifications

• Customer service experience desirable but not required.
• Excellent written and verbal communication skills.
• Practical computer and administrative skills.

Responsibilities

• Process and log inbound telephone and email enquiries as part of a team.
• Act as a trusted contact for vehicle maintenance and repair requests.
• Direct vehicles into Ayvens preferred supplier network for repairs.
• Build long-term relationships with clients and drivers.
• Achieve team and individual targets and drive service excellence.
• Handle complaints per policy and maintain accuracy in administration.

Job description

Ayvens is seeking a Maintenance Booking Specialist to join our Customer Service team in Dublin. You will process inbound inquiries, log requests, and direct vehicle maintenance to Ayvens approved suppliers, ensuring quick, accurate solutions for our prestigious client portfolio.

You will build relationships with drivers and clients, maintain high service levels, handle complaints per policy, and support team targets with excellent communication, administration, and problem-solving skills.