Fleet Service Advisor | Vehicle Care & Support

Ayvens; Dublin; On-site; EUR 40,000 - 52,000; Full time

Job summary

Ayvens is seeking a proactive Operations team member to help ensure the continuous mobility of our fleet. You will liaise with drivers and clients, determine vehicle issues, and coordinate service bookings, breakdowns and vehicle care guidance. A solid vehicle knowledge base and mechanical awareness are highly valued.

You will join a team focused on efficiency, accuracy in internal systems, and delivering exceptional customer service while maintaining high availability of vehicles.

Qualifications

• Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar.
• Mechanical qualification is advantageous.
• Excellent numeracy and literacy required.
• Experience working in a corporate office environment and dealing with customers - advantageous.
• Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel).
• Pragmatic decision-maker with a good technical knowledge.
• High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.
• Good telephone communicator with both suppliers and customers.
• High achievement & drive with a proven ability to deliver results.
• Showing professionalism, knowledge and enthusiasm.
• Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.

Responsibilities

• Process all tasks efficiently as part of a team.
• Communicate & translate customer requests to service providers.
• Daily update of internal systems.
• Ensure vehicle downtime is kept to an absolute minimum.
• Accurately communicate and update drivers where required.
• Resolve quality issues as directed by Line Manager.
• Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines.
• To undertake any reasonable role related duties which may be required from time to time by Line Manager.
• Achieve team goals and achieve individual targets as outlined by Line Manager.

Skills

Motor dealer experience

Vehicle knowledge

Numeracy

Customer service

Microsoft Office

Communication

Negotiation

Team player

Education

Mechanical qualification

Tools

Excel

Word

Job description

Ayvens is seeking a proactive Operations team member to help ensure the continuous mobility of our fleet. You will liaise with drivers and clients, determine vehicle issues, and coordinate service bookings, breakdowns and vehicle care guidance. A solid vehicle knowledge base and mechanical awareness are highly valued.

You will join a team focused on efficiency, accuracy in internal systems, and delivering exceptional customer service while maintaining high availability of vehicles.