Technical Fleet Operations Manager

LPIE LeasePlan Fleet Management Services Ireland Limited; Dublin; On-site; EUR 36,000 - 48,000; Full time

Job summary

Ayvens in Ireland is seeking an Operations Support professional to help keep our mobility services running smoothly. You will process high volumes of enquiry calls, authorize repairs, and coordinate logistics to minimise downtime.

With a background in motor mechanics or service management, you will liaise with garages, suppliers, and clients while maintaining accurate records and delivering reliable service.

Qualifications

• Technician qualification essential (Motor Mechanics) or equivalent experience in a leadership/ advisory role at a dealership or vehicle manufacturer.
• Excellent numeracy and literacy.
• Proficient with Microsoft Office (Word, Excel) and garage systems.
• Strong communication skills with suppliers and customers and ability to negotiate outcomes.

Responsibilities

• Process high volumes of telephone enquiries as part of the Operations Team.
• Daily authorisation of repairs, issue approval numbers, and manage SMR costs within guidelines to minimise expenses.
• Organise logistics around CVRT test requirements and coordinate with clients and suppliers.
• Maintain up-to-date data in the database and correspondence files.
• Minimise vehicle downtime and control operating costs in line with budgets.
• Liaise with vehicle manufacturers and their representatives on issues under aftersales policy.
• Resolve quality issues as directed by line manager and handle complaints per policy.
• Be flexible to rotate shifts and cover department hours as required.

Skills

Motor mechanics

Customer service

Numeracy

Literacy

MS Office

Garage systems

Education

Motor Mechanics qualification

Tools

Garage systems

Lotus Notes

Job description

Ayvens in Ireland is seeking an Operations Support professional to help keep our mobility services running smoothly. You will process high volumes of enquiry calls, authorize repairs, and coordinate logistics to minimise downtime.

With a background in motor mechanics or service management, you will liaise with garages, suppliers, and clients while maintaining accurate records and delivering reliable service.