Fleet Service & Liaison Specialist

Ayvens; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Ayvens is looking for an Operations Advisor to support the continuous mobility of our fleet. You will liaise with Drivers & Clients to resolve vehicle issues, handle service bookings and provide vehicle care guidance, backed by solid knowledge of vehicles.

The ideal candidate has experience in a motor dealer or vehicle manufacturer environment, strong numeracy and literacy, and is proficient with Microsoft Office.

Qualifications

• Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar.
• Mechanical qualification is advantageous.
• Excellent numeracy and literacy required.
• Experience working in a corporate office environment and dealing with customers advantageous.
• Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel).
• Pragmatic decision-maker with a good technical knowledge.
• High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.
• Good telephone communicator with both suppliers and customers.
• High achievement & drive with a proven ability to deliver results.
• Showing professionalism, knowledge and enthusiasm.
• Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.

Responsibilities

• Working as part of a team, process all tasks efficiently.
• Communicate & translate customer requests to service providers.
• Daily update of internal systems.
• Ensure vehicle downtime is kept to an absolute minimum.
• Accurately communicate and update drivers where required.
• Resolve quality issues as directed by Line Manager.
• Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines.
• To undertake any reasonable role related duties which may be required from time to time by Line Manager.
• Achieve team goals and achieve individual targets as outlined by Line Manager.

Skills

Motor dealer experience

Vehicle manufacturer experience

Numeracy & literacy

Customer service experience

Microsoft Office

Education

Mechanical qualification

Tools

Microsoft Office (Word, Excel)

Job description

Ayvens is looking for an Operations Advisor to support the continuous mobility of our fleet. You will liaise with Drivers & Clients to resolve vehicle issues, handle service bookings and provide vehicle care guidance, backed by solid knowledge of vehicles.

The ideal candidate has experience in a motor dealer or vehicle manufacturer environment, strong numeracy and literacy, and is proficient with Microsoft Office.