Luxury Retail Operations Manager — Five-Star Hotel

The Red Carnation Hotel Collection; Ashford; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Training & development

Discounted accommodation

Staff events

Local business discounts

Subsidised accommodation

Meals on duty

Dry cleaning of work attire

Refer-a-friend bonus

Volunteer days

Holiday entitlement 25 days+

Recognition incentives

Employee assistance programme

Job summary

Mrs. Tea's at Ashford Castle, part of The Red Carnation Hotel Collection, seeks an enthusiastic Retail Operations Manager to lead the luxury retail outlet.

Deliver five-star service, manage daily operations, supervise a small team, and drive sales while maintaining brand standards. The role requires retail management experience in premium settings, strong leadership, stock control, cash handling, and a passion for guest experiences.

Qualifications

• Experience in luxury retail or premium hospitality is desirable.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver exceptional five-star service in the retail outlet.
• Oversee daily operations and performance of the retail outlet.
• Lead and support the retail team to achieve sales targets and service standards.
• Assist guests with purchases, recommendations and enquiries.
• Manage stock, merchandising, replenishment and stocktakes.
• Monitor sales performance and identify revenue opportunities.
• Handle cash and payment processes per company procedures.
• Ensure food, beverage and retail offerings meet brand standards.
• Maintain a clean, safe, and compliant retail environment.
• Implement and uphold departmental SOPs and policies.
• Coordinate with suppliers and internal teams for smooth operations.
• Support training, development and performance management of staff.

Job description

Mrs. Tea's at Ashford Castle, part of The Red Carnation Hotel Collection, seeks an enthusiastic Retail Operations Manager to lead the luxury retail outlet.

Deliver five-star service, manage daily operations, supervise a small team, and drive sales while maintaining brand standards. The role requires retail management experience in premium settings, strong leadership, stock control, cash handling, and a passion for guest experiences.