Luxury Retail Operations Lead - Guest Experience & Sales

The Red Carnation Hotel Collection; Cong; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Award‑winning training and development

Discounted accommodation for staff

Staff appreciation events

Meal on duty

Employee assistance programme

Discounts with local partners

Zusammenfassung

Ashford Castle is seeking a Retail Operations Manager for Mrs. Tea's at Ashford Castle. You will lead a luxury retail team within a Forbes Five-Star hotel, delivering exceptional guest experiences and driving sales in a premium setting.

Ideal candidates will have proven retail management experience in upscale hospitality, strong leadership and stock control skills, and a passion for presenting flawless product ranges while maintaining brand standards.

Qualifikationen

• Experience in luxury hospitality or premium retail environments.
• Proven track record in leading and developing a retail team to achieve targets.
• Strong stock control, admin and merchandising skills.

Aufgaben

• Deliver five‑star customer service in line with five‑star standards.
• Oversee daily operations and performance of the retail outlet.
• Lead and support the retail team to achieve sales and service targets.
• Assist guests with purchases, recommendations, and enquiries.
• Manage stock control, replenishment, and stocktakes.
• Monitor sales performance and identify revenue opportunities.
• Ensure cash handling and payment processes meet company procedures.
• Maintain compliance with health, safety and hygiene standards.
• Coordinate with suppliers and internal departments to ensure smooth operations.
• Support training, development and performance management.

Kenntnisse

Retail management

Leadership

Customer service

Communication

Stock management

Cash handling

Health & safety

Retail systems

Microsoft Office

Tools

Retail POS systems

Microsoft Excel

Jobbeschreibung

Ashford Castle is seeking a Retail Operations Manager for Mrs. Tea's at Ashford Castle. You will lead a luxury retail team within a Forbes Five-Star hotel, delivering exceptional guest experiences and driving sales in a premium setting.

Ideal candidates will have proven retail management experience in upscale hospitality, strong leadership and stock control skills, and a passion for presenting flawless product ranges while maintaining brand standards.