Luxury Retail Keyholder: Lead Store Experience & Sales

Hackett London; Kildare; On-site; EUR 26,000 - 34,000; Full time

Job summary

Hackett London in Kildare is seeking a dedicated Keyholder for a full-time, on-site role to support daily store operations and customer experience.

You will open/close the store, ensure security procedures, maintain presentation, and assist customers with tailored service while sharing detailed product knowledge. The role also involves handling transactions, stock replenishment, and visual displays to maintain a premium shopping environment.

Qualifications

• Strong customer service and relationship-building abilities.
• Proven retail sales experience in premium or luxury segments.
• Excellent communication and interpersonal skills for confident customer interactions.
• Solid product knowledge, features, fits, and styling options.
• Reliable team player able to work weekends/ holidays and varied shifts.
• Familiarity with POS systems and cash handling; additional languages are a plus.

Responsibilities

• Open and close the store and ensure security procedures are followed.
• Maintain store presentation, merchandising standards and visual displays.
• Provide attentive, tailored customer service to drive sales and share product knowledge.
• Handle transactions and manage customer inquiries and feedback.
• Coordinate stock replenishment and assist in floor moves and product placement.
• Act as a role model on the shop floor and support the management team.

Skills

Customer Service

Customer Experience

Retail Sales

Communication

Product Knowledge

Teamwork

Flexibility

Multilingual

Tools

POS systems

Cash handling

Job description

Hackett London in Kildare is seeking a dedicated Keyholder for a full-time, on-site role to support daily store operations and customer experience.

You will open/close the store, ensure security procedures, maintain presentation, and assist customers with tailored service while sharing detailed product knowledge. The role also involves handling transactions, stock replenishment, and visual displays to maintain a premium shopping environment.