Retail Keyholder: Lead Store Ops & Customer Experience

Choice Stores; Drogheda; On-site; EUR 17,000 - 24,000; Full time

Benefits offered by this job

Competitive hourly rate

20 days annual leave

Internal promotions

Employee Assistance Programme (EAP)

Staff discount

Job summary

Choice Stores in Drogheda is seeking a Retail Keyholder to support store management, open and close the shop, and ensure smooth daily operations while delivering excellent customer service.

This role suits someone with retail experience, supervisory instincts, and a proactive approach to team guidance. You will handle tills, stock, loss prevention, and maintain presentation, with shifts including evenings and weekends.

Qualifications

• Trustworthy, dependable, and capable of handling store keys and till routines.
• Strong interpersonal and communication skills.
• A calm, professional approach to problem-solving and supporting customers.
• Flexible and available to work varied shifts, including evening and weekends.
• Proactive and ready to step up when required.

Responsibilities

• Open and close the store as required, ensuring it's ready for trade
• Deliver excellent customer service and support daily floor operations
• Support the store management team in guiding and supporting team members
• Follow store routines related to tills use, stock control and loss prevention
• Monitor store presentation, merchandising standards, and product availability
• Take ownership of floor operations and team support as required
• Assist in maintaining a safe, clean, and efficient working environment

Skills

Trustworthy

Interpersonal skills

Problem-solving

Flexible shifts

Proactive

Job description

Choice Stores in Drogheda is seeking a Retail Keyholder to support store management, open and close the shop, and ensure smooth daily operations while delivering excellent customer service.

This role suits someone with retail experience, supervisory instincts, and a proactive approach to team guidance. You will handle tills, stock, loss prevention, and maintain presentation, with shifts including evenings and weekends.