Keyholder

Hackett London; Kildare; Presencial; EUR 26.000 - 34.000; Tempo integral

Resumo da vaga

Hackett London in Kildare is seeking a dedicated Keyholder for a full-time, on-site role to support daily store operations and customer experience.

You will open/close the store, ensure security procedures, maintain presentation, and assist customers with tailored service while sharing detailed product knowledge. The role also involves handling transactions, stock replenishment, and visual displays to maintain a premium shopping environment.

Qualificações

• Strong customer service and relationship-building abilities.
• Proven retail sales experience in premium or luxury segments.
• Excellent communication and interpersonal skills for confident customer interactions.
• Solid product knowledge, features, fits, and styling options.
• Reliable team player able to work weekends/ holidays and varied shifts.
• Familiarity with POS systems and cash handling; additional languages are a plus.

Responsabilidades

• Open and close the store and ensure security procedures are followed.
• Maintain store presentation, merchandising standards and visual displays.
• Provide attentive, tailored customer service to drive sales and share product knowledge.
• Handle transactions and manage customer inquiries and feedback.
• Coordinate stock replenishment and assist in floor moves and product placement.
• Act as a role model on the shop floor and support the management team.

Conhecimentos

Customer Service

Customer Experience

Retail Sales

Communication

Product Knowledge

Teamwork

Flexibility

Multilingual

Ferramentas

POS systems

Cash handling

Descrição da vaga

Company Description Hackett London, founded in 1983 by Jeremy Hackett, is a global menswear brand renowned for blending classic British style with modern sophistication. The brand offers collections ranging from sports and casual wear to tailored formal attire, all reflecting a strong commitment to quality and refined design. Key lines include Hackett Sport and Hackett Heritage, which draw on British sporting traditions, as well as a Savile Row collection and bespoke service crafted from premium fabrics. With over 1,000 points of sale worldwide, Hackett serves a diverse, international clientele seeking versatile clothing that transitions seamlessly from work to social occasions. The company continues to evolve, combining heritage with contemporary elegance to define modern menswear for customers around the globe.

Role Description The Keyholder role at Hackett London in Kildare is a full-time, on-site position supporting the store’s daily operations and customer experience. Responsibilities include opening and closing the store, ensuring security procedures are followed, and maintaining store presentation and merchandising standards. The Keyholder assists in driving sales by providing attentive, tailored customer service, sharing detailed product knowledge, and supporting the team in achieving sales targets. This role also involves handling transactions, managing customer inquiries and feedback, and helping coordinate stock replenishment and visual displays. The Keyholder acts as a role model on the shop floor, supporting the management team and contributing to a positive, professional, and inclusive work environment.

Qualifications

• Candidates should possess strong Customer Service and Customer Experience skills to deliver personalized, high-quality support and build lasting relationships.
• Candidates should possess solid Retail Sales and Communication skills to engage confidently with customers, handle transactions, and support sales goals.
• Candidates should possess thorough Product Knowledge skills to accurately present features, fits, and styling options and represent the Hackett brand standard.
• Previous experience in premium or luxury retail, fashion, or apparel environments is beneficial.
• Ability to take responsibility for store keys, follow security procedures, and support opening and closing routines.
• Strong teamwork and reliability, with flexibility to work weekends, holidays, and varied shifts as needed.
• Proficiency in basic POS systems and cash handling; additional languages are an advantage.