Keyholder Hackett London-Kildare

Hackett London; Kildare; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Brand-related benefits

Sustainability & inclusion focus

Job summary

Hackett London in Kildare is seeking a dedicated Keyholder to support the Store Manager and retail team in delivering an exceptional customer experience, maintaining high store standards, and ensuring smooth daily operations.

You will open and close the store, assist with stock, merchandising, and till procedures, and act as a confident brand ambassador during peak trading periods. This full-time role values initiative, reliability, and team collaboration.

Qualifications

• Previous experience in retail, ideally within premium or fashion retail.
• Experience in a similar keyholder or supervisory support role is an advantage.
• Strong customer service and communication skills.
• Availability to work full time, including weekends and peak trading periods.

Responsibilities

• Act as a trusted keyholder, opening and closing the store in line with company procedures.
• Support the team in achieving sales targets and delivering outstanding service.
• Provide a premium, personalised customer experience in line with the Hackett brand.
• Assist with stock management, replenishment, merchandising, and store presentation.
• Help maintain operational excellence, including cash handling, till procedures, and security standards.
• Support the Store Manager with day-to-day tasks and act as a point of contact when required.
• Contribute to a positive, collaborative, and inclusive team environment.

Skills

Customer service

Retail experience

Strong communication

Team collaboration

Weekend availability

Job description

Role overview

We are looking for a Keyholder to join Hackett London in Kildare on a full-time basis. In this role, you will support the Store Manager and the wider retail team in delivering an exceptional customer experience, maintaining high store standards, and ensuring smooth daily operations.

Key responsibilities

• Act as a trusted keyholder, opening and closing the store in line with company procedures.
• Support the team in achieving sales targets and delivering outstanding service.
• Provide a premium, personalised customer experience in line with the Hackett brand.
• Assist with stock management, replenishment, merchandising, and store presentation.
• Help maintain operational excellence, including cash handling, till procedures, and security standards.
• Support the Store Manager with day-to-day tasks and act as a point of contact when required.
• Contribute to a positive, collaborative, and inclusive team environment.

Required qualifications and experience

• Previous experience in retail, ideally within premium or fashion retail.
• Experience in a similar keyholder or supervisory support role is an advantage.
• Strong customer service and communication skills.
• A proactive, reliable, and responsible approach to store operations.
• Availability to work full time, including weekends and peak trading periods.

Desired skills and competencies

• Commercial awareness and a genuine interest in fashion and retail.
• Ability to work well under pressure and manage priorities effectively.
• Attention to detail and strong organisational skills.
• Team-oriented mindset with a positive and adaptable attitude.
• Confidence in supporting store opening and closing procedures.

Benefits and perks

• Opportunity to work with a globally recognised fashion group.
• A dynamic, supportive environment with room to grow and develop.
• Employee discount and access to brand-related benefits, where applicable.
• The chance to be part of a company committed to sustainability, inclusion, and professional development.

Company culture and values

At AWWG, we are guided by passion, collaboration, ownership, innovation, inclusivity, and adaptability. We value people who take initiative, work as one team, and contribute to a culture where talent and diversity are celebrated.