Luxury Reservations Specialist — Elevate Five-Star Stays

Sheen Falls Lodge Limited; Kenmare Old; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts, including at ourW/

Employee recognition awards

Free golf at Ring of Kerry Golf Club

Employee gym provided

Cycle to work Scheme

Work anniversary acknowledgement and奖励

Employee birthday celebrations &reward

Employee referral bonus

Job summary

Sheen Falls Lodge Limited in Ireland seeks a professional Reservations Agent to join our five-star team. You will handle accommodation enquiries, manage bookings and upsell experiences while delivering warm, personalised service.

Based at our luxury hotel, you will work with Front Office, Sales and Revenue to maximise occupancy and guest satisfaction, using Hotsoft and D-Edge Channel Manager.

Qualifications

• Minimum of one year's experience in a reservations role.
• Excellent spoken and written English with professional communication.
• Strong organisational skills and attention to detail.

Responsibilities

• Act as the first point of contact for guests, providing knowledgeable and personalised assistance with accommodation options, rates, packages and itineraries.
• Manage telephone, email and online reservation enquiries in a professional, efficient and welcoming manner.
• Convert enquiries into confirmed reservations while maximising revenue through upselling and cross-selling of room categories, packages and experiences.
• Accurately create, amend and maintain guest reservations within Hotsoft, ensuring all guest preferences and information are recorded.
• Manage room rates and availability across distribution channels using D-Edge Channel Manager.
• Develop knowledge of the hotel, dining options and experiences to assist guests during the booking process.
• Build strong relationships with guests and deliver personalised service.
• Liaise with Front Office, Sales, Revenue and other departments to ensure a seamless guest journey from reservation to arrival.
• Maintain highest standards of accuracy, confidentiality and attention to detail.
• Represent the standards and reputation of Sheen Falls Lodge.

Skills

English proficiency

Customer service

Time management

Attention to detail

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Hotsoft

D-Edge Channel Manager

CRM software

Job description

Sheen Falls Lodge Limited in Ireland seeks a professional Reservations Agent to join our five-star team. You will handle accommodation enquiries, manage bookings and upsell experiences while delivering warm, personalised service.

Based at our luxury hotel, you will work with Front Office, Sales and Revenue to maximise occupancy and guest satisfaction, using Hotsoft and D-Edge Channel Manager.