Luxury Reservations Specialist at 5-Star Estate

Hospitaliti; Thomastown; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Employee meal

Gym access

Parking

Marriott hotel discounts

CPD opportunities

Employee Assistance Program

Job summary

Mount Juliet Estate is seeking a Reservations Agent to join our team in Thomastown. Reporting to the Reservations Manager, you will be the first point of contact for guests, delivering friendly and professional service while managing reservations and providing pricing information.

The role requires 1 year in a similar Reservations/Front Office position; Opera experience is a bonus. You will work within a prestigious estate and benefit from Marriott integration, employee meals, parking, gym

Qualifications

• 1 year experience in Reservations or Front Office; Opera experience is an advantage.
• Excellent customer care skills and proficient IT skills.
• Excellent command of English, written and oral.
• Ability to cope well under pressure; highly motivated and a team player.
• Knowledge of Opera, Marsha or other PMS systems is advantageous.

Responsibilities

• Manage guests' reservations and ensure their needs are met to the highest standard.
• Provide details of hotel facilities and pricing; handle billing accurately.
• Promote and upsell estate facilities and amenities.
• Respond to guest feedback efficiently and effectively.
• Ensure guest expectations are set prior to arrival.

Skills

Customer care

IT skills

English proficiency

Under pressure

Team player

Tools

Opera

Marsha

PMS systems

Job description

Mount Juliet Estate is seeking a Reservations Agent to join our team in Thomastown. Reporting to the Reservations Manager, you will be the first point of contact for guests, delivering friendly and professional service while managing reservations and providing pricing information.

The role requires 1 year in a similar Reservations/Front Office position; Opera experience is a bonus. You will work within a prestigious estate and benefit from Marriott integration, employee meals, parking, gym