At Your Service Agent

Hospitaliti; Thomastown; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Employee meal

Gym access

Parking

Hotel discounts

Job summary

Mount Juliet Estate, a Marriott Autograph Collection property, is looking for an At Your Service Agent to join our Front Office team in Thomastown. You will handle guest requests, share information about the estate, and liaise with departments to deliver seamless service.

The role requires excellent English, strong customer service, and a team-focused attitude. Experience with PMS systems (Opera/Marsha) is an advantage, with competitive salary and staff benefits offered.

Qualifications

• Previous experience in Front Office, Guest Services or similar customer-facing role is preferred.
• Excellent customer service and communication skills.
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.
• PMS system experience (Opera, Marsha) is an advantage.

Responsibilities

• Act as the primary point of contact for guest requests and enquiries via telephone and email.
• Deliver exceptional customer service by responding promptly and professionally to all guest requests.
• Coordinate guest requests efficiently with relevant hotel departments to ensure seamless service delivery.
• Provide detailed information about the Estate's facilities, dining options, activities, spa, golf, and local attractions.
• Maintain accurate records of guest requests and follow up to ensure completion.
• Assist with general Front Office duties when required and support the wider team to ensure smooth daily operations.
• Ensure all interactions reflect Marriott brand standards and Mount Juliet Estate's commitment to exceptional hospitality.

Skills

Front Office

Customer Service

English proficiency

Under pressure

Team player

PMS experience

Tools

Opera PMS

Marsha PMS

Job description

Mount Juliet Estate is hiring through Hosco in Thomastown. Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story. We have a fantastic vacancy for an At Your Service Agent to join our exceptional team!

Job Summary

Reporting to the Front Office Manager, the At Your Service Agent is the central point of contact for our guests, delivering prompt, professional, and personalized service throughout their stay. This role is responsible for handling guest requests, providing information about the estate, coordinating with all hotel departments, and ensuring every interaction reflects the exceptional standards of Mount Juliet Estate.

Key Duties and Responsibilities

• Act as the primary point of contact for guest requests and enquiries via telephone and email.
• Deliver exceptional customer service by responding promptly and professionally to all guest requests.
• Coordinate guest requests efficiently with relevant hotel departments to ensure seamless service delivery.
• Provide detailed information about the Estate's facilities, dining options, activities, spa, golf, and local attractions.
• Maintain accurate records of guest requests and follow up to ensure completion.
• Assist with general Front Office duties when required and support the wider team to ensure smooth daily operations.
• Ensure all interactions reflect Marriott brand standards and Mount Juliet Estate's commitment to exceptional hospitality.

Minimum Requirements

• Previous experience in a Front Office, Guest Services or similar customer-facing role is preferred.
• Excellent customer service and communication skills.
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.
• Proficient IT skills including Opera, Marsha or other PMS system experience is an advantage.

What we offer

• Competitive salary
• Employee meal
• Complimentary gym access
• Parking
• International hotel discounts through Marriott
• Continuous Professional Development opportunities
• Employee Assistance Program
• Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.
• Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Mount Juliet Estate.