Guest Services Specialist - Luxury Resort Experience

Hospitaliti; Thomastown; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee meal

Gym access

Parking

Hotel discounts

Resumo da oferta

Mount Juliet Estate, a Marriott Autograph Collection property, is looking for an At Your Service Agent to join our Front Office team in Thomastown. You will handle guest requests, share information about the estate, and liaise with departments to deliver seamless service.

The role requires excellent English, strong customer service, and a team-focused attitude. Experience with PMS systems (Opera/Marsha) is an advantage, with competitive salary and staff benefits offered.

Qualificações

• Previous experience in Front Office, Guest Services or similar customer-facing role is preferred.
• Excellent customer service and communication skills.
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.
• PMS system experience (Opera, Marsha) is an advantage.

Responsabilidades

• Act as the primary point of contact for guest requests and enquiries via telephone and email.
• Deliver exceptional customer service by responding promptly and professionally to all guest requests.
• Coordinate guest requests efficiently with relevant hotel departments to ensure seamless service delivery.
• Provide detailed information about the Estate's facilities, dining options, activities, spa, golf, and local attractions.
• Maintain accurate records of guest requests and follow up to ensure completion.
• Assist with general Front Office duties when required and support the wider team to ensure smooth daily operations.
• Ensure all interactions reflect Marriott brand standards and Mount Juliet Estate's commitment to exceptional hospitality.

Conhecimentos

Front Office

Customer Service

English proficiency

Under pressure

Team player

PMS experience

Ferramentas

Opera PMS

Marsha PMS

Descrição da oferta de emprego

Mount Juliet Estate, a Marriott Autograph Collection property, is looking for an At Your Service Agent to join our Front Office team in Thomastown. You will handle guest requests, share information about the estate, and liaise with departments to deliver seamless service.

The role requires excellent English, strong customer service, and a team-focused attitude. Experience with PMS systems (Opera/Marsha) is an advantage, with competitive salary and staff benefits offered.