Reservations Agent

Hospitaliti; Thomastown; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Employee meal

Gym access

Parking

Marriott hotel discounts

CPD opportunities

Employee Assistance Program

Job summary

Mount Juliet Estate is seeking a Reservations Agent to join our team in Thomastown. Reporting to the Reservations Manager, you will be the first point of contact for guests, delivering friendly and professional service while managing reservations and providing pricing information.

The role requires 1 year in a similar Reservations/Front Office position; Opera experience is a bonus. You will work within a prestigious estate and benefit from Marriott integration, employee meals, parking, gym

Qualifications

• 1 year experience in Reservations or Front Office; Opera experience is an advantage.
• Excellent customer care skills and proficient IT skills.
• Excellent command of English, written and oral.
• Ability to cope well under pressure; highly motivated and a team player.
• Knowledge of Opera, Marsha or other PMS systems is advantageous.

Responsibilities

• Manage guests' reservations and ensure their needs are met to the highest standard.
• Provide details of hotel facilities and pricing; handle billing accurately.
• Promote and upsell estate facilities and amenities.
• Respond to guest feedback efficiently and effectively.
• Ensure guest expectations are set prior to arrival.

Skills

Customer care

IT skills

English proficiency

Under pressure

Team player

Tools

Opera

Marsha

PMS systems

Job description

Mount Juliet Estate is hiring through Hosco in Thomastown. Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story. We have a fantastic vacancy for a Reservations Agent to join our exceptional team!

Job Summary

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is always of utmost importance that the reservations department present a friendly and professional manner.

Key Duties and Responsibilities

• Manage guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Provide details of hotel facilities and pricing information. Impeccable and thorough billing skills.
• Promoting and up selling the estate facilities and amenities.
• Responding efficiently and effectively to guest feedback
• Ensure expectations are set correctly, in advance of the guest's stay.

Minimum Requirements

• 1 years' experience in a similar role with a Reservations System or Front Office Team, Opera an advantage.
• Excellent customer care skills.. Proficient IT skills
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.
• Proficient IT skills including Opera, Marsha or other PMS system experience an advantage

What we offer

• Competitive salary
• Employee meal
• Complimentary gym access
• Parking
• International hotel discounts through Marriott
• Continuous Professional Development opportunities
• Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive cultureExperience in the hospitality industry is preferred. Please see the full vacancy for the benefits offered by Mount Juliet Estate.