Luxury Reservations Specialist

FOREVER BEGIN (KERRY) LIMITED; Kenmare; On-site; EUR 25,000 - 38,000; Full time

Job summary

Park Hotel Kenmare is seeking a polished Reservations Agent to join our luxury hospitality team, serving as the first point of contact for guests and ensuring an exceptional reservations experience with warmth, professionalism, and Irish hospitality.

The role requires prior reservations/front office experience, excellent communication, and the ability to upsell hotel packages while coordinating with multiple departments to ensure a seamless guest journey.

Qualifications

• Experience in reservations, front office, or guest relations within a luxury hotel environment.
• Excellent written and verbal communication skills.
• A warm, professional, and guest-focused approach.
• Strong attention to detail and organisational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Confidence using hotel property management systems and reservation platforms.
• A strong understanding of luxury hospitality and personalised service.

Responsibilities

• Handle all room reservation enquiries via telephone, email, online channels, and third-party booking platforms.
• Provide knowledgeable and personalised recommendations regarding accommodation, dining experiences, spa offerings, and local attractions.
• Accurately input, update, and manage reservations within the hotel PMS and booking systems.
• Ensure all guest profiles, preferences, special requests, and VIP details are recorded with precision.
• Maximise room occupancy and revenue opportunities through upselling and promotion of hotel packages and experiences.

Skills

Administration

Computer Literacy

Customer Service

Interpersonal Skills

Flexibility

Teamwork

Time Management

Initiative

Job description

Park Hotel Kenmare is seeking a polished Reservations Agent to join our luxury hospitality team, serving as the first point of contact for guests and ensuring an exceptional reservations experience with warmth, professionalism, and Irish hospitality.

The role requires prior reservations/front office experience, excellent communication, and the ability to upsell hotel packages while coordinating with multiple departments to ensure a seamless guest journey.