Luxury Dublin Hotel Receptionist — Guest Experience Champion

O'Callaghan Collection; Dublin; Hybrid; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Birthday off

Enhanced holidays

Rewards programme

Refer a friend €1000 reward

Discounted room stays for friends and

Discounted F&B when guest

Progression across 4 Dublin hotels

Tax saver for travel tickets

Bike to work scheme

Job summary

O'Callaghan Collection in Dublin is seeking a front desk receptionist to warmly welcome guests, manage efficient check-ins and check-outs, and attend to inquiries about hotel services and local attractions. You will handle phone and email inquiries, ensuring messages reach the right departments promptly.

You will also keep the reception and lobby area neat, organized, and aligned with the luxury standards of our hotels.

Qualifications

• Experience in customer service, ideally in hotels.
• Genuine hospitality and guest-focused approach.
• Experience with Opera hotel software preferred.

Responsibilities

• Greeting and welcoming guests, creating a warm first impression.
• Check-in and check-out procedures with accurate information and timely payments.
• Assist guests with inquiries, requests and local information.
• Answer calls and emails, directing to relevant departments and staff.
• Maintain a tidy, welcoming lobby reflecting high hotel standards.

Skills

Customer service

Communication

Professional appearance

Tools

Opera PMS

Job description

O'Callaghan Collection in Dublin is seeking a front desk receptionist to warmly welcome guests, manage efficient check-ins and check-outs, and attend to inquiries about hotel services and local attractions. You will handle phone and email inquiries, ensuring messages reach the right departments promptly.

You will also keep the reception and lobby area neat, organized, and aligned with the luxury standards of our hotels.