Hotel Receptionist

O'Callaghan Collection; Dublin; Hybrid; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Birthday off

Enhanced holidays

Rewards programme

Refer a friend €1000 reward

Discounted room stays for friends and

Discounted F&B when guest

Progression across 4 Dublin hotels

Tax saver for travel tickets

Bike to work scheme

Job summary

O'Callaghan Collection in Dublin is seeking a front desk receptionist to warmly welcome guests, manage efficient check-ins and check-outs, and attend to inquiries about hotel services and local attractions. You will handle phone and email inquiries, ensuring messages reach the right departments promptly.

You will also keep the reception and lobby area neat, organized, and aligned with the luxury standards of our hotels.

Qualifications

• Experience in customer service, ideally in hotels.
• Genuine hospitality and guest-focused approach.
• Experience with Opera hotel software preferred.

Responsibilities

• Greeting and welcoming guests, creating a warm first impression.
• Check-in and check-out procedures with accurate information and timely payments.
• Assist guests with inquiries, requests and local information.
• Answer calls and emails, directing to relevant departments and staff.
• Maintain a tidy, welcoming lobby reflecting high hotel standards.

Skills

Customer service

Communication

Professional appearance

Tools

Opera PMS

Job description

About Us:

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - up to €1000 reward
• Discounted room stays - friends and family
• Discounted F&B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Greeting and Welcoming Guests: The receptionist is responsible for providing a warm and friendly welcome to all arriving guests, creating a positive first impression of the hotel.
• Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out processes, ensuring accurate information is collected, reservations are confirmed, and appropriate payments are processed in a timely manner.
• Customer Assistance and Inquiries: Attend to guests' inquiries, requests, and concerns, providing helpful information about hotel services, amenities, and local attractions. Resolve any issues promptly and professionally.
• Phone and Email Communication: Manage incoming calls and emails, directing them to the relevant departments or staff members. Answer queries, take messages, and provide information as needed.
• Lobby Maintenance and Appearance: Keep the reception area tidy, well-organized, and visually appealing. Monitor the lobby to ensure it reflects the high standards of the hotel and create a comfortable atmosphere for guests.

Requirements:

• Experience in customer service, ideally within the hotel industry
• To be someone our guests can feel comfortable talking to and trust to take care of everything during their stay
• To be immaculately turned out, with an unshakably professional and friendly demeanour
• Experience with Opera hotel software, ideally