Lobby Hosts ¦ Roscommon

Supermac's; Roscommon; On-site; EUR 15,000 - 21,000; Full time

Job summary

Supermac’s Roscommon is seeking a friendly Lobby Host to welcome guests, assist with buggies and trays, and help guide customers through the dining experience. The role emphasizes keeping the lobby, floors, toilets, and seating area clean and safe, while communicating with staff to ensure smooth customer flow and a welcoming atmosphere for every visitor.

Both full-time and part-time positions are available, with a focus on delivering high standards of cleanliness, service, and the best possible

Qualifications

• Excellent customer care and positive representation of the company.
• Ability to work in a team and communicate clearly with staff and customers.
• Energetic, approachable, friendly and courteous demeanor.
• Experience in hospitality or customer service is preferred.

Responsibilities

• Greet guests in a friendly and professional manner.
• Assist with buggies, wheelchairs, or trays to help customers.
• Keep lobby and toilets clean, manage spillages, ensure floor safety.
• Ensure lobby and serving areas are set up, stocked, clean and tidy.
• Maintain urgency in cleanliness and clear tables promptly.
• Communicate with customers to ensure satisfaction with food and service.
• Escalate issues to the duty Manager and coordinate with staff.
• Contribute to an enjoyable dining experience for a growing customer base.

Skills

Customer service

Interpersonal skills

Communication

Time management

Teamwork

Problem solving

Job description

Lobby Host – Full-Time & Part-Time Positions at Supermac’s Roscommon, Co. Roscommon

The Lobby host greets and facilitates the customer experience by maintaining an efficient customer flow and informing customers of menu options, the latest promotion offerings, and communicating feedback from customers, and informing staff of menu or operational changes.

The Role

The Lobby host provides ongoing support to the Management Team to ensure customers receive the best quality, service, and cleanliness each time they visit the store. The Lobby host must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Lobby host to carry out his/her duties in compliance with the training received.

The purpose of the role is to ensure the tables and seating area are clean and free from spillages, bins are emptied, floors are clean and dry, and all public areas and toilets are clean, stocked, and presentable at all times. It is important to greet customers in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and welcoming environment. All roles require flexibility and ensuring a great visit for every customer every time.

The Job

• Greet guests in a friendly and professional manner - interacting with customers and making them feel welcome and important to us.
• Being helpful and friendly, assisting with buggies, wheelchairs, or trays to assist customers. Give creative suggestions regarding our food menus; making conversation lively and enjoyable.
• Make sure the lobby and toilets are kept clean throughout the store with a particular focus on floor safety and the management of spills.
• Ensure the lobby and serving areas are properly set up and stocked, clean and tidy.
• You must have a sense of urgency regarding the cleanliness of the lobby, ensuring tables are cleared immediately, and spillages are dealt with in a timely fashion.
• Communicate with all customers to ensure quality satisfaction with both food and service.
• Respond to customer complaints and bring any issues to the attention of the duty Manager in Supermac’s.
• Communicate with Management and staff to ensure effective customer flow.
• You can have fun and take pride in providing an enjoyable dining experience to our expanding customer base.
• Providing a clean area to customers is a given, this means ensuring clean tables and floors, baby chairs, bins emptied, toilets presentable and stocked, etc.

Person Specification

• The Lobby host must be able to provide excellent customer care to the public.
• You must possess exceptional communication and a positive representation of the company
• You must be able to participate in a team-oriented environment
• You must be Energetic, Approachable, Friendly, Outgoing, Courteous

Required Skills

• Previous customer service in the hospitality environment preferred
• Interpersonal skills
• The ability to recognise problems and potential conflicts with both customers and staff
• Product Knowledge
• Communication skills
• Analytical Skills, i.e. the ability to think logically
• Time Management skills

"Only candidates who currently have the legal right to work in Ireland will be considered."